DIY Auto Parts Pro & Service Expert

Advance Auto Parts Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Advance Auto Parts is seeking a Retail Parts Pro to provide expert automotive parts knowledge and exceptional DIY customer service in a busy store environment. This full-time role requires strong store system knowledge, parts lookup skills, and the ability to troubleshoot DIY projects.

You will support battery installations, testing, wiper services, and other DIY services while maintaining store appearance, safety, and inventory procedures.

Qualifications

• Working knowledge of automotive systems and diagnostic ability.
• English speaking and writing; Spanish a plus.
• Read and interpret safety rules, manuals, and parts catalogs.
• Understand and execute written or spoken instructions.
• Complete the Parts Knowledge Assessment.
• Basic math for parts calculations.
• MS Word and Excel proficiency.
• Strong organizational skills.
• Ability to work days, evenings, and weekends.
• 3-5 years of prior automotive parts experience
• Excellent customer service and sales aptitude.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Skills

Customer service

Parts knowledge

Diagnostics ability

Inventory management

POS systems

Microsoft Word/Excel

Communication skills

Flexible schedule

English language

Spanish a plus

Education

High school diploma or equivalent

ASE certification

Tools

POS software

Parts lookup systems

Diagnostics testing equipment

Job description

Advance Auto Parts is seeking a Retail Parts Pro to provide expert automotive parts knowledge and exceptional DIY customer service in a busy store environment. This full-time role requires strong store system knowledge, parts lookup skills, and the ability to troubleshoot DIY projects.

You will support battery installations, testing, wiper services, and other DIY services while maintaining store appearance, safety, and inventory procedures.