DIY Auto Parts Pro — Expert Support & Service

Advance Stores Company Inc (500); United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Advance Auto Parts, Inc. is hiring a Retail Parts Pro to support advanced DIY functions and parts knowledge. This role combines expert store system usage with automotive know-how to assist DIY customers in-store and by phone.

The position emphasizes high customer service standards, accurate parts identification, and the ability to source from multiple channels. ASE certification is preferred, and availability includes varied days and weekends.

Qualifications

• Working knowledge of automotive systems and diagnostic ability.
• Ability to read and interpret safety rules, manuals, and parts catalogs.
• Ability to use Microsoft Word and Excel.
• Strong organizational skills and ability to work varying shifts.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services: battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.

Skills

Automotive systems knowledge

Diagnostic ability

English (spoken/written)

Reading comprehension (documents)

Microsoft Word/Excel

POS and parts lookup systems

Inventory awareness

Customer service orientation

DIY service instruction

Teamwork and scheduling

Education

ASE certification (preferred)

Tools

Microsoft Word

Microsoft Excel

POS systems

Parts lookup systems

Job description

Advance Auto Parts, Inc. is hiring a Retail Parts Pro to support advanced DIY functions and parts knowledge. This role combines expert store system usage with automotive know-how to assist DIY customers in-store and by phone.

The position emphasizes high customer service standards, accurate parts identification, and the ability to source from multiple channels. ASE certification is preferred, and availability includes varied days and weekends.