DIY Auto Parts Pro: Expert Sales & Service

Advance Auto Parts Inc.; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions and deliver expert parts knowledge to customers in-store and over the phone. You will manage battery testing, wiper installations, and other services while maintaining store presentation and safety standards.

The role requires strong communication, part lookup skills, and familiarity with inventory systems, POS terminals, and diagnostic tools. ASE certification is preferred with a valid driver’s license.

Qualifications

• :Customer service and sales experience in DIY/retail.
• :Knowledge of automotive parts and systems.
• :Ability to locate and source parts from multiple channels.
• :Comfort with store inventory processes and basic diagnostic equipment.
• :Proficiency with POS and parts lookup systems.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales and service objectives.
• Manage DIY services including battery installation, testing, wiper installs.
• Ensure high standards of customer service and store appearance.
• Perform key holder duties (open/close, task assignment, safety).
• Assist in inventory, stock, back room organization, and housekeeping.

Skills

Customer service

Parts lookup systems

Automotive systems knowledge

Safety procedures

POS systems

Diagnostics testing

English communication

Team collaboration

Organization

Education

ASE certification (preferred)

Tools

Word

Excel

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions and deliver expert parts knowledge to customers in-store and over the phone. You will manage battery testing, wiper installations, and other services while maintaining store presentation and safety standards.

The role requires strong communication, part lookup skills, and familiarity with inventory systems, POS terminals, and diagnostic tools. ASE certification is preferred with a valid driver’s license.