DIY Auto Parts Pro: Expert Parts & Service

Advance Auto Parts Inc.; Guaynabo (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro to provide expert knowledge of parts and automotive systems, assist DIY customers, and support advanced store operations.

The role requires strong product knowledge, problem solving, and a history of achieving sales goals while maintaining high service standards. The position involves handling advanced identification, sourcing, and diagnostics, as well as customer interactions in-store and by phone.

Qualifications

• 3-5 years of prior automotive parts experience.
• Strong communication and customer service skills.
• Ability to read and interpret parts catalogs and instructions.
• Proficient with basic math and Microsoft Office.
• Must have a valid driver's license.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.

Skills

Parts lookup systems

POS systems

Parts knowledge

Advanced selling skills

Customer service

Microsoft Word/Excel

Education

ASE certification preferred, but not required

Tools

Parts lookup software

Inventory management systems

Diagnostic/testing equipment

Job description

Advance Auto Parts Inc. is seeking a Retail Parts Pro to provide expert knowledge of parts and automotive systems, assist DIY customers, and support advanced store operations.

The role requires strong product knowledge, problem solving, and a history of achieving sales goals while maintaining high service standards. The position involves handling advanced identification, sourcing, and diagnostics, as well as customer interactions in-store and by phone.