DIY Auto Parts Pro: Expert Sales & Service

Advance Stores Company Inc (500); United States; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions, leveraging expert knowledge of store systems, parts and automotive systems.

The role has the ability for advanced identification, trouble shooting and project assistance for DIY customers and to source from multiple channels including special orders. It requires strong customer service and in-store, as well as phone, interactions.

Qualifications

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions
• ASE certification preferred, but not required

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including truck put away, cycle counts, back stock
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs

Skills

GAS2 selling experience

Advanced parts lookup

Customer service

POS systems

Diagnostics equipment knowledge

English proficiency

Education

Valid driver's license

ASE certification preferred

Tools

Microsoft Word

Excel

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions, leveraging expert knowledge of store systems, parts and automotive systems.

The role has the ability for advanced identification, trouble shooting and project assistance for DIY customers and to source from multiple channels including special orders. It requires strong customer service and in-store, as well as phone, interactions.