DIY Auto Parts Pro & Customer Service

Advance Stores Company Inc (500); United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY services and parts sales across our stores in the United States.

The role requires expert knowledge of store systems, parts and automotive knowledge, with a focus on accurate identification, troubleshooting and customer service. Responsibilities include in-store and phone support, battery installations, testing and other DIY services, while maintaining clean, organized stores and following safety procedures.

Qualifications

• 3–5 years of prior automotive parts experience.
• Must have strong knowledge of automotive parts and store inventory processes.

Responsibilities

• Provide GAS2 selling experience for DIY customers and store visits.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation and wiper installs.
• Maintain high standards of customer service and store appearance.

Skills

Automotive systems knowledge

Customer service

Communication

Parts lookup

Tools

POS systems

Parts lookup software

Diagnostic equipment

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY services and parts sales across our stores in the United States.

The role requires expert knowledge of store systems, parts and automotive knowledge, with a focus on accurate identification, troubleshooting and customer service. Responsibilities include in-store and phone support, battery installations, testing and other DIY services, while maintaining clean, organized stores and following safety procedures.