District Team Lead: Member Experience & Growth

JSC Federal Credit Union; Town of Texas (WI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Wellby in the United States seeks a District Team Lead to provide support to Branches and drive improvements within the Retail Experience portfolio. The role emphasizes delivering exceptional member experience and a strong service culture to promote financial stability and growth.

It also requires leadership across Teller, Member Service, Loan Origination, and Deepening, with a focus on policy adherence, sound judgment, and cross-functional collaboration.

Qualifications

• Experience in member-focused banking and service culture.
• Knowledge of consumer needs for products and services.
• Strong ability to build positive member relationships.

Responsibilities

• Supports branches with coverage and service delivery.
• Assist with process improvements in Retail Experience portfolio.
• Maintain positive member relationships and drive service standards.
• Participate in community activities and digital adoption efforts.

Skills

Member Experience

Sales Culture

Relationship Building

Decision Making

Tools

Microsoft Office Suite

Digital Banking Tools

Job description

Wellby in the United States seeks a District Team Lead to provide support to Branches and drive improvements within the Retail Experience portfolio. The role emphasizes delivering exceptional member experience and a strong service culture to promote financial stability and growth.

It also requires leadership across Teller, Member Service, Loan Origination, and Deepening, with a focus on policy adherence, sound judgment, and cross-functional collaboration.