District Service Manager (ED - 219) (4831)

Waukesha-Pearce Industries; Woodward (OK); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

WPI is seeking a Service/Field Department Manager in Woodward, OK, to oversee the Service and Field teams and ensure achievement of productivity and quality targets. The role requires coordinating with regional leadership, managing training programs, and maintaining strong client relations.

The ideal candidate will have 3+ years of supervisory experience in service/field roles, a high school diploma (trade schooling preferred), and proficiency with Windows/MS Office.

Formación

• Minimum 3 years of supervisory experience of service/field personnel.
• High School Diploma or equivalent.
• Trade school and/or some college preferred.

Responsabilidades

• Adhere to and utilize the established Service Department management operating system for assigned work.
• Measure productivity, and increase output
• Develop and maintain a training program for all Service and Field Department employees
• Establish departmental goals relevant to each shop/field activity, and monitors performance on a monthly basis
• Meet with Regional Manager, Branch Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs
• Monitor customer needs and ensure requirements are met
• Ensure service requirements are satisfied for equipment that is utilized in the territory
• Develop and maintain close contact and good relations with customers, which may include onsite visits
• Conduct a monthly safety meeting and complete required reports
• Provide timely and effective Performance Reviews to staff, and plan equitable increases
• Performs other duties or functions as requested by Management
• Perform other duties as assigned

Conocimientos

Supervisory experience

MS Office

Customer relations

Leadership

Training program

Driver's license

Team motivation

Performance reviews

Educación

High school diploma

Trade school / some college preferred

Herramientas

Windows

Excel

Descripción del empleo

Job Details:

Job Location: 219 Woodward OK - Woodward, OK, Salary Range: Undisclosed, Job Category: Management, Scope of Work:

Primary Job Responsibilities:

• Adhere to and utilize the established Service Department management operating system for assigned work
• Measure productivity, and increase output
• Develop and maintain a training program for all Service and Field Department employees
• Establish departmental goals relevant to each shop/field activity, and monitors performance on a monthly basis
• Meet with Regional Manager, Branch Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs
• Monitor customer needs and ensure requirements are met
• Ensure service requirements are satisfied for equipment that is utilized in the territory
• Develop and maintain close contact and good relations with customers, which may include onsite visits
• Conduct a monthly safety meeting and complete required reports
• Provide timely and effective Performance Reviews to staff, and plan equitable increases
• Performs other duties or functions as requested by Management
• Perform other duties as assigned

Qualifications:

Minimum Qualifications:

• Must have a minimum of 3 years previous supervisory experience of service and or field personnel
• High School Diploma or equivalent
• Trade school and/or some college preferred

Requirements:

Knowledge, Skills, and Abilities (KSA's)

• Must have valid driver's license and acceptable driving record per WPI insurance carrier standards
• Must be computer literate, and have ability to utilize a Windows based environment (MS Word, Excel, Outlook, etc.)
• Must be dependable and able to work independently
• Must have ability to maintain good client relations
• Must have the ability to supervise, lead and motivate others
• Must have the ability to effectively evaluate others

Working Conditions:

• Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
• Weekend hours as necessary
• Indoor/Outside, offshore work as required

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.