District Service Manager

Jobtailor; Fishers (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor in Fishers, IN is seeking a Service Operations Manager to lead a team delivering electronic security solutions. You will drive customer satisfaction, manage field workforce performance, and oversee P&L to meet financial goals.

The role requires a Bachelor's degree or equivalent, 5+ years in electronic security service/installation, and 2+ years of people management. You will coordinate with Sales, Systems, and Service teams to implement account strategies.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 5+ years in Electronic Security industry technical service/installation.
• Minimum 2 years operations and people management experience.
• Willing to work evenings and weekends when necessary.
• Experience managing a P&L and growing customer service base.
• Familiar with UL Certification process and issuing certificates.
• Experience with intrusion, access control, video, and fire systems services.

Responsibilities

• Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory.
• Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
• Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals.
• Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.
• Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs.
• Responsible for retention and growth of revenue and profit for the Business Team.
• Ensure compliance to corporate policies and procedures regarding safety including OSHA.
• Provide workforce the resources to fulfill their responsibilities.
• Ensure workforce properly maintains vehicles.
• Responsible to implement and maintain quality systems within the team territory.
• Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded.
• Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans

Skills

Leadership

Communication

Problem solving

Team management

Education

Bachelor's degree in Engineering/Systems/Marketing/Business Administration/Management or equivalent

Job description

Responsibilities

• Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory
• Manage the performance of the workforce to meet or exceed customer satisfaction expectations
• Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals
• Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals
• Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs
• Responsible for retention and growth of revenue and profit for the Business Team
• Ensure compliance to corporate policies and procedures regarding safety including OSHA
• Provide workforce the resources to fulfill their responsibilities
• Ensure workforce properly maintains vehicles
• Responsible to implement and maintain quality systems within the team territory
• Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded
• Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans

Requirements

• Minimum of a Bachelor's Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience
• 5+ years of Electronic Security industry technical service/installation experience
• Minimum 2 years operations and people management experience required
• Highly motivated, self-directed individual with sound business skills
• Proven leadership, oral/written communication and problem solving skills
• Ability to work evenings and weekends, when necessary
• Experience managing a P&L and growing customer service base
• Familiar with UL Certification process and issuing certificates
• Experience working in/with intrusion systems, access control, video systems and fire systems application – services procedures