District Parts & Service Manager

Subaru Distributors Corp.; City of Syracuse (NY); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Company Vehicle

Cell Phone

Office Equipment

Expense Reimbursement

Job summary

A leading company in the motor vehicle manufacturing industry is seeking a District Parts and Service Manager to enhance retailer profitability and customer experience. This role involves conducting business meetings, analyzing performance, and ensuring adherence to Subaru policies. Ideal candidates will have significant automotive experience and strong interpersonal skills.

Qualifications

• At least 5 years of automotive experience in retail or manufacturer-based fixed operations.
• Strong relationship-building and respect-commanding abilities.

Responsibilities

• Conduct monthly business meetings with Retailer Principals and General Managers.
• Analyze district parts and service performance and develop business plans.
• Ensure Retailers utilize Subaru programs to improve customer satisfaction.

Skills

Automotive Experience

Relationship Building

Financial Analysis

Interpersonal Skills

Negotiation Skills

Presentation Skills

Education

Bachelor’s Degree

Tools

Microsoft 365 Suite

Job description

SDC is seeking a District Parts and Service Manager (DPSM) residing in the Rochester/Syracuse/Buffalo area. The DPSM supports 13 retailers' daily operations by conducting consultative meetings to enhance the Subaru customer experience and retailer profitability through Subaru programs, resources, and processes.

Responsibilities

1. Conduct monthly business meetings with Retailer Principals and General Managers.
2. Analyze district parts and service performance and develop business plans to achieve purchase objectives.
3. Ensure Retailers utilize Subaru programs and tools to improve customer satisfaction and profitability.
4. Educate Retailers and enforce Subaru warranty and parts policies, including escalation procedures.
5. Coordinate with Subaru of America’s Customer Advocacy Department to resolve customer issues.
6. Assist Retailers with customer handling and business practices to prevent Lemon Law actions, legal expenses, and financial losses.

Skills/Qualifications

1. At least 5 years of automotive experience in retail or manufacturer-based fixed operations/aftersales support.
2. Bachelor’s degree or equivalent preferred.
3. Strong relationship-building and respect-commanding abilities with retailer personnel.
4. Financial analysis skills.
5. Flexibility to work a varied schedule and travel within the district.
6. Detail-oriented, organized, and capable of multitasking in a fast-paced environment.
7. Excellent interpersonal, negotiation, and presentation skills.
8. Proficiency in Microsoft 365 Suite.

Other Considerations

1. Valid driver’s license required.
2. Ability to lift automotive parts and equipment as needed.
3. Local travel 4-5 days a week with occasional overnight stays; expenses reimbursed.
4. Company vehicle, cell phone, and office equipment provided.

Salary Range: $90,000-$115,000 plus monthly performance incentives.

The Subaru Love Promise

Subaru and its Retailers aim to make the world a better place, demonstrating love and respect in all interactions.

SDC is an Equal Opportunity Employer

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Industry

• Motor Vehicle Manufacturing