District Parts & Service Manager

Subaru Distributors Corp.; New York (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Company Vehicle

Cell Phone

Office Equipment

Travel Expense Reimbursement

Job summary

An established industry player is seeking a District Parts and Service Manager to enhance customer experience and retailer profitability. This role involves conducting business meetings, analyzing performance, and ensuring the effective use of Subaru programs. The ideal candidate will have significant automotive experience and strong interpersonal skills, enabling them to build trusting relationships with retailer personnel. This full-time opportunity offers local travel and the provision of a company vehicle, making it perfect for those who thrive in dynamic environments and are passionate about delivering exceptional service.

Qualifications

• 5+ years of automotive experience in retail or manufacturer fixed operations.
• Ability to build respectful and trusting relationships with retailer personnel.
• Flexibility to travel within and across districts.

Responsibilities

• Conduct monthly business meetings with Retailer Principals and General Managers.
• Analyze parts & service performance and develop business plans.
• Educate retailers and enforce warranty claims and parts policies.

Skills

Automotive Experience

Financial Analysis

Interpersonal Skills

Negotiation Skills

Microsoft 365 Suite

Detail-oriented

Multitasking

Education

Bachelor's Degree

Tools

Microsoft 365 Suite

Job description

SDC is seeking a District Parts and Service Manager (DPSM) residing in the Rochester/Syracuse/Buffalo area. The DPSM supports 13 area retailers’ daily operations by conducting consultative meetings to enhance the Subaru customer experience and retailer profitability through Subaru programs, resources, and processes.

Responsibilities

1. Conduct monthly business meetings with Retailer Principals and General Managers.
2. Analyze parts & service performance and develop business plans to meet purchase objectives.
3. Ensure retailers utilize Subaru programs and tools to improve customer satisfaction and profitability.
4. Educate retailers and enforce warranty claims, parts policies, and escalation procedures.
5. Communicate with Subaru of America’s Customer Advocacy Department to resolve customer issues.
6. Assist retailers with customer handling and business practices to prevent Lemon Law actions, legal expenses, and financial losses.

Skills/Qualifications

1. At least 5 years of automotive experience in retail or manufacturer fixed operations/aftersales support.
2. Bachelor’s degree or equivalent preferred.
3. Ability to build respectful and trusting relationships with retailer personnel.
4. Financial analysis skills.
5. Flexibility to travel within and across districts.
6. Detail-oriented, organized, and capable of multitasking in a fast-paced environment.
7. Strong interpersonal, negotiation, and presentation skills.
8. Proficient in Microsoft 365 Suite.
9. Valid driver’s license required.

Other Considerations

1. May need to lift automotive parts and equipment.
2. Local travel 4-5 days a week with occasional overnight stays; expenses reimbursed.
3. Company vehicle, cell phone, and office equipment provided.

The Subaru Love Promise

Subaru and its Retailers are committed to making the world a better place through the Subaru Love Promise—showing love and respect in all interactions.

Equal Opportunity Employer

SDC is an Equal Opportunity Employer.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Motor Vehicle Manufacturing

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