District Operations Manager- Westchester, NY

Compass Group USA; New York (NY); On-site; USD 87,000 - 100,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

Canteen is seeking a strategic and results-driven District Operations Manager to support and optimize operations across a portfolio of accounts. This leadership role partners closely with the District General Manager to drive operational excellence, financial performance, customer satisfaction, and employee development throughout the district.

The ideal candidate is an experienced operations leader with a strong background in multi-site management, team development, and service delivery.

Qualifications

• Associate's degree or higher preferred.
• 3+ years of progressive operations management experience in vending, micro markets, office coffee service, retail, logistics, distribution, or related industries.
• Experience leading multiple locations or managing through supervisors and frontline leaders.
• Strong financial acumen with experience managing budgets, forecasts, and operational performance metrics.
• Excellent communication, presentation, and relationship-building skills.

Responsibilities

• Support daily operations across multiple Coffee Service locations within the district.
• Drive operational excellence by improving productivity, service quality, and customer satisfaction.
• Monitor district and branch performance, ensuring financial results align with company objectives and budget expectations.
• Analyze operational metrics and identify opportunities to improve efficiency, profitability, and account retention.
• Partner with local leadership teams to develop action plans and implement continuous improvement initiatives.
• Ensure compliance with company policies, safety standards, food safety requirements, and operational procedures.
• Support new account installations, market openings, equipment deployments, and service transitions.
• Collaborate with sales teams to support customer retention, account growth, and new business opportunities.
• Coach and develop Customer Service Managers and operational leaders to strengthen performance and leadership capabilities.
• Assist with workforce planning, staffing, performance management, and employee engagement initiatives.
• Support labor relations activities and ensure compliance with collective bargaining agreements where applicable.
• Serve as a key liaison between field operations, customers, and district leadership.

Skills

Operations management

Budgeting/financial analysis

Communication skills

Team leadership

Labor relations experience

Education

Associate degree or higher

Tools

Excel

PowerPoint

Outlook

Word

Job description

• Pay Range: 87,000.00- 100,000.00 *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Canteen is seeking a strategic and results-driven District Operations Manager to support and optimize operations across a portfolio of accounts. This leadership role partners closely with the District General Manager to drive operational excellence, financial performance, customer satisfaction, and employee development throughout the district.

The ideal candidate is an experienced operations leader with a strong background in multi-site management, team development, and service delivery. They are highly organized, analytical, and customer-focused, with the ability to balance operational execution, financial accountability, and associate engagement in a fast-paced environment.

Key Responsibilities

• Support daily operations across multiple Coffee Service locations within the district.
• Drive operational excellence by improving productivity, service quality, and customer satisfaction.
• Monitor district and branch performance, ensuring financial results align with company objectives and budget expectations.
• Analyze operational metrics and identify opportunities to improve efficiency, profitability, and account retention.
• Partner with local leadership teams to develop action plans and implement continuous improvement initiatives.
• Ensure compliance with company policies, safety standards, food safety requirements, and operational procedures.
• Support new account installations, market openings, equipment deployments, and service transitions.
• Collaborate with sales teams to support customer retention, account growth, and new business opportunities.
• Coach and develop Customer Service Managers and operational leaders to strengthen performance and leadership capabilities.
• Assist with workforce planning, staffing, performance management, and employee engagement initiatives.
• Support labor relations activities and ensure compliance with collective bargaining agreements where applicable.
• Serve as a key liaison between field operations, customers, and district leadership.

Preferred Qualifications

• Associate's degree or higher preferred.
• 3+ years of progressive operations management experience in vending, micro markets, office coffee service, retail, logistics, distribution, or related industries.
• Experience leading multiple locations or managing through supervisors and frontline leaders.
• Strong financial acumen with experience managing budgets, forecasts, and operational performance metrics.
• Excellent communication, presentation, and relationship-building skills.
• Demonstrated ability to solve complex operational challenges and drive continuous improvement.
• Experience with customer-facing operations and service-focused environments.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.
• Union or labor relations experience preferred.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits to associates

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Canteen