Operations Manager- Garner, NC

Compass Group USA; Garner (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Retirement Plan

Health benefits

Discount Marketplace

Pet Insurance

Identity Theft Protection

FSAs

Job summary

Compass Group USA is seeking an Operations Manager to lead the Associate Care Center (ACC) operations, serving as the main contact for route drivers and managing intake, prioritization, and resolution of driver requests. The role leads ACC attendants and collaborates with operations, fleet, and leadership teams to deliver effective solutions for drivers.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment with strong communication and analytical skills.

Qualifications

• 1+ years of supervisory or team lead experience in food service, logistics, fleet operations, or related environments.
• Strong communication and organizational skills across multiple teams and levels.
• Experience supporting drivers or fleet operations is highly preferred.

Responsibilities

• Lead and develop Associate Care Center attendants with coaching and training.
• Serve as the primary escalation point for driver-related concerns and requests.
• Oversee intake, tracking, prioritization, and timely resolution of driver requests.
• Coordinate cross-functional support with fleet, operations, maintenance, inventory, and safety teams.
• Assist drivers with vehicle-related concerns and equipment questions.
• Monitor service levels and drive improvements in driver support processes.

Skills

Supervisory experience

Communication

Problem solving

Organizational skills

Strategic thinking

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

• Pay Range: 48,000.00- 60,000.00
  *Internal Employee Referral Bonus Available

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

As an Operations Manager, you will lead the day-to-day operations of the Associate Care Center (ACC), which serves as the primary point of contact for route drivers across the business. This role is responsible for overseeing the intake, prioritization, and resolution of driver requests while ensuring a high level of service, communication, and accountability. The Operations Manager will lead Associate Care Center attendant(s), coordinate cross-functional support, and partner with operations, fleet, and leadership teams to deliver effective solutions for drivers.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced operational environment. They possess strong communication, analytical, and problem-solving skills and can build productive relationships across multiple teams. Experience supporting food service, fleet operations, logistics, transportation, customer support, or other operational environments is highly preferred. A commitment to compliance, operational excellence, and team development is essential.

Essential Duties and Responsibilities

• Lead and develop Associate Care Center (ACC) attendant(s), providing coaching, training, and performance support.


• Serve as the primary escalation point for driver-related concerns, inquiries, and operational support needs.


• Oversee the intake, tracking, prioritization, and resolution of driver requests to ensure timely and effective solutions.


• Partner with fleet, operations, maintenance, inventory, safety, and leadership teams to coordinate support and resolve issues impacting route drivers.


• Assist drivers with vehicle-related concerns, truck inventory questions, equipment issues, and other operational requests.


• Monitor service levels and identify opportunities to improve driver support processes, communication, and operational efficiency.


• Develop and maintain reporting on departmental goals, key performance indicators, accomplishments, and future initiatives.


• Ensure compliance with company policies, food safety requirements, safety protocols, and operational best practices.


• Analyze trends, recurring issues, and operational challenges to identify root causes and implement corrective actions.


• Support workforce planning, scheduling, and staffing needs to ensure adequate coverage and service delivery.


• Assist with recruiting, interviewing, onboarding, and training new team members.


• Foster a collaborative culture built on accountability, communication, customer service, and continuous improvement.

Preferred Qualifications

• 1+ years of supervisory, team lead, or people management experience in food service, logistics, transportation, fleet operations, customer support, distribution, warehouse, or other operational environments.


• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced setting.


• Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization.


• Proven ability to analyze problems, identify solutions, and drive operational improvements.


• Experience supporting drivers, field-based employees, fleet operations, customer service functions, or other operational support teams.


• Knowledge of food safety, safety programs, compliance standards, and operational best practices.


• Demonstrated leadership skills with the ability to coach, influence, and develop team members.


• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.


• Bachelor's degree preferred, or equivalent combination of education and relevant operational leadership experience.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits to associates:

• Retirement Plan


• Associate Shopping Program


• Health and Wellness Programs


• Discount Marketplace


• Identity Theft Protection


• Pet Insurance


• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:

• Medical


• Dental


• Vision


• Life Insurance/AD


• Disability Insurance


• Commuter Benefits


• Employee Assistance Program


• Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen maintains a drug-free workplace.

Canteen