District Operations Manager - Seattle Service

Daikin Applied Americas; Kent (WA); Hybrid; USD 96,000 - 170,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Dental and vision

401K

Life insurance

Disability insurance

Paid holidays

Paid time off

Paid parental leave

Job summary

Daikin Applied is seeking a District Operations Manager for the Seattle Service Office. You will lead the Technician Service team and coordinate safety, project scheduling, and customer communications while supporting sales through quotes and estimates.

The role blends in-office oversight with field engagement on customer sites, driving service delivery excellence. The position requires a strong HVAC background, leadership experience, and a proven track record in managing business unit

Qualifications

• High school diploma or equivalent required.
• 6+ years work experience in the commercial HVAC industry or related field.
• Experience leading a team of technicians or employees preferred.
• Extensive knowledge of HVAC design, systems, applications, and energy saving solutions preferred.

Responsibilities

• Oversee Technician Service team.
• Administer safety programs and monitor compliance with job site safety.
• Support sales through involvement in job quotation and estimation.
• Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, control costs and provide feedback.
• Establish project timelines and coordinate with customers on schedule.

Skills

Leadership experience

HVAC knowledge

Project oversight

Customer coordination

Education

High school diploma

Job description

Join the world's largest HVAC company!

Daikin Applied is seeking a District Operations Manager for our Seattle Service Office. You will have the ability to make an impact and shape your career by providing leadership and service operations oversight to the HVAC Service Technicians and Coordinator team with a company that is passionate about growth. You will have the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Seattle Service Office (office is in Kent, WA) working both in-office and on customer job sites as needed.

Your Responsibilities:

• Oversee Technician Service team.
• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
• Support sales through involvement in job quotation and estimation.
• Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, control material and labor costs, and provide feedback to the District Manager.
• Establish project timelines and meet with customers to communicate and coordinate project schedule.
• Manage projects, oversee ordering of equipment and material, and assure proper customer signoffs are secured.
• Oversee quotation of call-in work, transactional sales, and assign Technician work as needed to ensure that quotes are delivered to customers on a timely basis.
• Interface with customer base and establish working relationships to identify additional selling opportunities.
• Ensure maintenance contract commitments are fulfilled and inspections completed on time while providing input to Service Coordinators on scheduling activity of technicians.
• Work with the technician team to generate pull-through service and repair work on existing house accounts.
• Manage Technician job opportunities and lead customer care initiatives.
• Work with Account Managers and District Manager to resolve customer concerns, including customer visits.
• Provide weekly job status, revenue, and warranty recovery reports.

Your Qualifications:

• High school diploma or equivalent required.
• 6+ years work experience in the commercial HVAC industry or related field.
• Previous experience leading a team of technicians or other team of employees, with formal or informal supervisory responsibilities strongly preferred.
• Extensive knowledge of HVAC design, systems, applications, and energy saving solutions preferred.
• Success in leading business units.

Your Benefits - Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Non-logoed company vehicle with most expenses paid.
• Multiple medical insurance plan options + dental and vision insurance.
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions.
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage.
• Short term and long term disability.
• 88 hours company paid holidays.
• 120 hours of paid time off for new employees. Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual.
• Paid sick time in accordance with the federal, state and local law.
• Paid parental leave and tuition reimbursement after 6 months of continuous service.

Work visa sponsorship is not available for this position

The typical annual base salary for this position ranges from $96,000 - $170,000 in the Seattle area, plus a targeted $20,000 incentive plan. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!