District Operations Manager, Outdoor Recreation

Explorus; Campton (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Outdoor Recreation Hospitality LLC, dba White Mountain – Androscoggins- seeks a District Manager for the White Mountain National Forest area. The role oversees operations for one or more campground and recreation sites, manages staff, coordinates maintenance, safety, and visitor services during the 2027 season.

You will train hosts, handle scheduling, resolve public concerns, and ensure compliance with permits and operating plans while delivering memorable guest experiences in New England's

Qualifications

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and a desire for continuous learning.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Willing to work a flexible work schedule, including regular evenings and weekends.

Responsibilities

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.

Skills

Customer service

Leadership

Communication

Flexible schedule

Job description

Outdoor Recreation Hospitality LLC, dba White Mountain – Androscoggins- seeks a District Manager for the White Mountain National Forest area. The role oversees operations for one or more campground and recreation sites, manages staff, coordinates maintenance, safety, and visitor services during the 2027 season.

You will train hosts, handle scheduling, resolve public concerns, and ensure compliance with permits and operating plans while delivering memorable guest experiences in New England's