Forest Campground District Manager — Guest Services & Ops

Outdoor Recreation Hospitality; Campton (NH); On-site; USD 60,000 - 90,000; Full time

Job summary

Outdoor Recreation Hospitality LLC, dba White Mountain – Androscoggins- in New Hampshire seeks a District Manager to oversee operations and training for a campground cluster within the White Mountain area. You will lead staff, maintain safety standards, and ensure compliant, high-quality visitor experiences.

The role requires strong supervisory skills, excellent communication, and flexibility to manage evenings and weekends across a busy outdoor recreation environment.

Qualifications

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Willingness to work a flexible work schedule, including regular evenings and weekends.

Responsibilities

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.

Skills

Customer service

Verbal communication

Leadership

Training

Problem solving

Job description

Outdoor Recreation Hospitality LLC, dba White Mountain – Androscoggins- in New Hampshire seeks a District Manager to oversee operations and training for a campground cluster within the White Mountain area. You will lead staff, maintain safety standards, and ensure compliant, high-quality visitor experiences.

The role requires strong supervisory skills, excellent communication, and flexibility to manage evenings and weekends across a busy outdoor recreation environment.