District Operations Manager

EōS Fitness; Town of Texas, Fort Worth (WI, TX); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

401(k) with company matching

Competitive pay with vacation and holiday pay

Job summary

Dormont Manufacturing Co is looking for a District Operations Manager in Dallas, Texas. This role involves overseeing the Service team and daily operations including recruiting, managing schedules, budgets, and facility maintenance across multiple locations.

The ideal candidate will have over 5 years of customer service experience and at least 3 years of management experience. You will ensure compliance with health regulations and promote a positive experience for members and staff. Competitive pay and benefits are provided.

Qualifications

• 5+ years of customer service experience.
• 3+ years of management/leadership experience.
• 1+ year of multi-unit management over 4-6 locations.
• Strong detail orientation and problem-solving skills.

Responsibilities

• Oversee gym operations, ensuring adherence to company policies.
• Recruit, train, and develop gym managers and staff.
• Promote a positive member experience and maintain standards.
• Analyze key performance indicators for operational improvements.

Skills

Customer service experience

Management/leadership

Relationship building

Communication skills

MS Office, especially Excel

Job description

District Operations Manager is responsible for overseeing the Service team and supporting day‑to‑day operations tasks, including people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and ensuring a positive member and team‑member experience.

Responsibilities

• Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop gym managers and staff to maintain a high‑performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• Lead CPR certification sessions, maintain CPR records for the district.
• Deliver comprehensive and engaging hands‑on training for adult learners, providing real‑time support and feedback.
• Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
• Analyze key performance indicators to assess and improve operational effectiveness and drive growth.
• Ensure compliance with health and safety regulations, company policies, procedures, and industry standards.
• Address and resolve operational issues, member complaints, and staff concerns promptly.
• Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

Qualifications

• Minimum of 5 years of customer service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi‑unit management; district may oversee 4–6 locations.
• Previous experience delivering excellent customer service and training.
• Excellent communication skills, both verbal and written, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation, systematic problem‑solving, and good time‑management and record‑keeping skills.
• Excellent MS Office skills, particularly Excel.
• Embraces the company core values.

Requirements

• Must successfully pass a background check.
• Must obtain a CPR and trainer certification within the first 30 days of employment.
• Must have a valid driver’s license and a clean motor vehicle record.
• Must have reliable transportation to and from multiple job locations.
• Must be able to work in a gym setting and perform physical tasks, including lifting more than 40 lbs.

Additional Earnings

• Eligible for bonus opportunities.
• Post‑training salary increase.

Salary Pay Range: $95,000—$100,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• Management team that cares about professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay option.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistant program.
• 401(k) with company matching.
• Personal education growth options.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.