District Operations Manager

EōS Fitness; Nevada (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Free membership for employee and one family member

Competitive pay and bonuses

401(k) with company matching

Group health, dental and vision insurance

Discounted personal training

Job summary

A leading fitness enterprise in Iowa seeks a District Operations Manager to oversee the efficient operation of multiple gym locations. Responsibilities include recruiting and developing staff, promoting a positive member experience, and analyzing operational metrics. Ideal candidates will have a strong background in customer service and leadership, alongside excellent communication and organizational skills.

Qualifications

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi-unit management experience.

Responsibilities

• Ensure all gym locations operate efficiently and effectively.
• Recruit, train, and develop gym managers and staff.
• Exhibit leadership by prioritizing tasks and coaching for performance.
• Promote a positive member experience and ensure high standards.

Skills

Customer Service experience

Management/leadership experience

Strong communication skills

Excellent relationship building

Strong detail orientation

Excellent MS Office skills

Job description

District Operations Manager

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard to Win.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• Lead CPR certification sessions, adherent to organizational guidelines and responsible all CPR records for the district.
• The ability to deliver comprehensive and engaging hands‑on training for adult learners providing real time support and feedback.
• Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
• Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e. Medallia.
• Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

Qualifications

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi‑unit management; the District Operations Manager may oversee 4‑6 locations depending on the market.
• Previous experience delivering excellent customer service and training.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills, particularly Excel.
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• Must obtain a CPR and trainer certification within the first 30 days of employment.
• Must have a valid Driver's License.
• Must be able to maintain a clean motor vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the Company computer system including preparing documents, entering data into the computer system, and reading reports from a database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Eligible For Additional Compensation Inclusive Of

• Variable income opportunities such as bonuses up to an additional $6,000 per year.
• Post‑training increase of $5,000.

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise – including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.^*
• Group health, dental, vision, supplemental life, employee assistance program and even pet insurance are offered!^*
• 401(k) + company matching!^*
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at 619.467.4283.