District Operations Leader: Multi‑Site Growth & Impact

Canteen North America; New York (NY); On-site; USD 87,000 - 100,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Commuter Benefits

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

Canteen is seeking a strategic District Operations Manager to support and optimize operations across a portfolio of Coffee Service accounts. This leadership role partners with the District General Manager to drive operational excellence, financial performance, customer satisfaction, and employee development in the district.

The ideal candidate is an experienced operations leader with a strong background in multi-site management, team development, and service delivery, who is highly organized,

Qualifications

• Associate's degree or higher preferred.
• 3+ years of progressive operations management experience in vending, micro markets, office coffee service, retail, logistics, distribution, or related industries.
• Experience leading multiple locations or managing through supervisors and frontline leaders.
• Strong financial acumen with experience managing budgets, forecasts, and operational performance metrics.
• Excellent communication, presentation, and relationship-building skills.
• Demonstrated ability to solve complex operational challenges and drive continuous improvement.
• Experience with customer-facing operations and service-focused environments.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.
• Union or labor relations experience preferred.

Responsibilities

• Support daily operations across multiple Coffee Service locations within the district.
• Drive operational excellence by improving productivity, service quality, and customer satisfaction.
• Monitor district and branch performance, ensuring financial results align with company objectives and budget expectations.
• Analyze operational metrics and identify opportunities to improve efficiency, profitability, and account retention.
• Partner with local leadership teams to develop action plans and implement continuous improvement initiatives.
• Ensure compliance with company policies, safety standards, food safety requirements, and operational procedures.
• Support new account installations, market openings, equipment deployments, and service transitions.
• Collaborate with sales teams to support customer retention, account growth, and new business opportunities.
• Coach and develop Customer Service Managers and operational leaders to strengthen performance and leadership capabilities.
• Assist with workforce planning, staffing, performance management, and employee engagement initiatives.
• Support labor relations activities and ensure compliance with collective bargaining agreements where applicable.
• Serve as a key liaison between field operations, customers, and district leadership.

Skills

Leadership / Team Leadership

Financial acumen

Communication skills

Multi-site management

Problem solving / analytical

Customer-focused operations

Relationship-building

Education

Associate's degree or higher

Tools

Microsoft Office Suite

Job description

Canteen is seeking a strategic District Operations Manager to support and optimize operations across a portfolio of Coffee Service accounts. This leadership role partners with the District General Manager to drive operational excellence, financial performance, customer satisfaction, and employee development in the district.

The ideal candidate is an experienced operations leader with a strong background in multi-site management, team development, and service delivery, who is highly organized,