District Manager: Team Leader, Brand & Operations

Publicstorage; Simi Valley (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Stock program with dividends

401(k) with generous employer match

Comprehensive healthcare

Paid time off

Extensive training and coaching plans

Monday through Friday schedule

Job summary

Public Storage seeks a Lead, Manage and Develop People, Brand Ambassador & Operational Excellence to lead a customer-facing team and drive store performance. You will coach staff in service and sales while overseeing asset maintenance, safety compliance and vendor management.

The role emphasizes analytics-driven strategies to grow the district, with a strong focus on customer experience and operational excellence. Expect a Monday–Friday schedule with relocation opportunities across the U.S.

Qualifications

• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Bachelor's Degree preferred
• Weekend availability by telephone (and 6 weekends per year)
• Occasional travel to other markets for support

Responsibilities

• Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies
• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention
• Conduct monthly property audits and ensure operational standards and safety compliance are met
• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner
• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district
• Communicate effectively with customers, colleagues and team-members

Skills

Leadership

Customer service

Communication

Time management

Sales aptitude

MS Office

Education

Bachelor's Degree preferred

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Public Storage seeks a Lead, Manage and Develop People, Brand Ambassador & Operational Excellence to lead a customer-facing team and drive store performance. You will coach staff in service and sales while overseeing asset maintenance, safety compliance and vendor management.

The role emphasizes analytics-driven strategies to grow the district, with a strong focus on customer experience and operational excellence. Expect a Monday–Friday schedule with relocation opportunities across the U.S.