District Manager Service Operations

NW Recruiting Partners; Irving (TX); On-site; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO and paid holidays

401K with matching

Job summary

NW Recruiting Partners’ client in Irving, TX seeks a District Manager to oversee three branch operations with full P&L accountability and roughly $10M in annual revenue. This hands‑on leader will drive service excellence, growth, and profitability across the territory, coordinating with Sales, Finance and Marketing to execute strategic plans.

The role requires a senior operations background, strong leadership, and a track record of building high‑performing teams.

Qualifications

• Bachelor's degree required.
• 10+ years of relevant operations leadership experience, preferably in service-based environments.
• Proven experience managing multi-site operations with P&L accountability.
• Strong financial acumen, including budgeting, forecasting, and KPI management.
• Demonstrated success developing leaders and building high‑performing teams.
• Customer‑centric mindset with strong relationship management skills.
• Ability to analyze performance data and translate insights into action.
• Mechanical aptitude or experience supporting technical service organizations is a plus.
• Experience with sales strategy, customer development, and long‑range planning preferred.

Responsibilities

• Lead and oversee three branch operations with full P&L responsibility, and about $10M in annual revenue.
• Drive service revenue growth, margin performance, productivity, and customer satisfaction.
• Develop, coach, and retain a highly skilled field service organization, with up to 15 direct reports.
• Oversee service delivery including installations, preventative maintenance, upgrades, and technical support.
• Build and strengthen relationships with key customers and strategic partners.
• Set and execute operating strategies to meet or exceed financial and operational metrics.
• Collaborate cross‑functionally with Sales, Finance, and Marketing to align territory strategy.
• Ensure efficient use of resources, budgets, and inventory across assigned locations.
• Increase employee engagement, performance, and retention through strong leadership and accountability.
• Serve as the point of escalation for complex operational and customer issues.
• Lead special initiatives and continuous improvement projects as needed.

Skills

Leadership

Customer relationships

Financial acumen

Operations management

Strategic planning

Education

Bachelor's degree

Job description

District Manager - Service Operations

Irving, TX (Multi-Branch Oversight)

Our client, a market-leading provider of commercial grocery and foodservice solutions, is seeking a District Manager to lead multiple branch operations within a defined territory. This role is ideal for an experienced operations leader who has built and scaled service organizations - balancing people leadership, customer relationships, and financial performance.

As District Manager, you will have full accountability for service execution, revenue growth, and profitability across several locations. You'll lead a diverse team of field service technicians, supervisors, and administrative staff while partnering closely with Sales, Finance, and Marketing to drive results. This is a hands‑on leadership role with significant influence over talent, culture, and operational strategy.

District Manager Responsibilities:

• Lead and oversee three branch operations with full P&L responsibility, and about $10M in annual revenue.
• Drive service revenue growth, margin performance, productivity, and customer satisfaction.
• Develop, coach, and retain a highly skilled field service organization, with up to 15 direct reports.
• Oversee service delivery including installations, preventative maintenance, upgrades, and technical support.
• Build and strengthen relationships with key customers and strategic partners.
• Set and execute operating strategies to meet or exceed financial and operational metrics.
• Collaborate cross‑functionally with Sales, Finance, and Marketing to align territory strategy.
• Ensure efficient use of resources, budgets, and inventory across assigned locations.
• Increase employee engagement, performance, and retention through strong leadership and accountability.
• Serve as the point of escalation for complex operational and customer issues.
• Lead special initiatives and continuous improvement projects as needed.

District Manager Qualifications:

• Bachelor's degree required.
• 10+ years of relevant operations leadership experience, preferably in service-based environments.
• Proven experience managing multi-site operations with P&L accountability.
• Strong financial acumen, including budgeting, forecasting, and KPI management.
• Demonstrated success developing leaders and building high‑performing teams.
• Customer‑centric mindset with strong relationship management skills.
• Ability to analyze performance data and translate insights into action.
• Mechanical aptitude or experience supporting technical service organizations is a plus.
• Experience with sales strategy, customer development, and long‑range planning preferred.

Company Benefits:

• Medical, Dental, and Vision Insurance
• PTO and paid holidays
• 401K with matching

Compensation:

$97,500- 162,500 salary, with a 25% bonus potential