District Manager - Kent, WA

New System Laundry LLC; Kent (WA); Hybrid; USD 67,000 - 72,000; Full time

Job summary

New System is seeking a District Manager to lead daily route operations, mentor Customer Service Reps, and protect client retention across the Pacific Northwest. You will own service standards, coordinate with production and admin, and drive outcomes in a field plus office environment.

This full-time role emphasizes people leadership, performance coaching, and accountability, with a focus on quality visits, safety, and operational efficiency. Compensation is competitive for the region.

Qualifications

• Leadership experience in operations or logistics.
• Experience in route-based service and customer retention is a plus.
• Ability to manage field and office responsibilities.
• Proficiency with CRM and documentation practices.
• Valid driver’s license and comfortable around trucks/routes.

Responsibilities

• Run daily district operations: coverage, call-outs, swaps, and service recovery.
• Protect customers and revenue through retention and proactive escalation handling.
• Lead, coach, and hold the line with CSRs; run team meetings and set expectations.
• Own the numbers and systems: track KPIs, CRM accuracy, and weekly leadership updates.
• Uphold safety, professionalism, and vehicle/warehouse standards.

Skills

People leadership

Customer retention

Operations management

CRM discipline

Communication

Tools

Alliant CRM

Job description

District Manager — Route Operations & Customer Retention

New System | Full-Time | Field + Office (Service/Routes)

67k-72k Annually

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a DistrictManagerto lead daily service execution—cover routes, develop Customer Service Reps, protect retention, and make sure our standards show up every day.

Why you’ll like it here

• You run the district, not just react to problems— clear priorities, real ownership
• People leadership with purpose— coaching CSRs, building capability, raising standards
• Visible impact— retention, service consistency, safety, and team morale move because of you
• Family-owned, practical culture— fix what matters, build systems, take care of customers

What you’ll do

1) Run daily district operations

• Own day-to-day route execution: coverage, call-outs, swaps, and service recovery
• Lead the morning rhythm: dock presence, readiness checks, and issue prevention
• Coordinate with production/warehouse/admin so routes leave set up to win
• Maintain clean, organized, professional standards across trucks, dock, and service areas

2) Protect customers and revenue

• Driveretentionthrough fast escalation handling and follow-through on hot accounts
• OverseeRed Flagresponse: make sure contact, plan, documentation, and follow-ups happen on time
• EnsureQuality Visits (QVs), Wellness Visits, and Welcome Visitsare happening with quality and cadence
• Partner with Sales/Leadership to support renewals and stabilize at-risk accounts

3) Lead, coach, and hold the line

• Directly manageCSRs
• Coach in the real world: route rides, ride-alongs, debriefs, action plans
• Run (or support) recurring team meetings that reinforce standards and habits (PM meetings / “one rock” focus)
• Set clear expectations, follow up consistently, and build a culture of accountability

4) Own the numbers and the systems

• Track and improve key service KPIs: churn signals, ticket trends, Red Flags, safety, completion of visits, and customer feedback
• Ensure strong CRM discipline inAlliant: ticket quality, timely closure, and accurate documentation
• Support invoice integrity / variance awareness by catching patterns that lead to service and billing issues
• Communicate weekly priorities and a clear recap to leadership: wins, misses, root causes, corrective actions, support needed

5) Safety and professionalism

• Reinforce safe driving, lifting/pushing practices, PPE use, and incident reporting
• Ensure vehicles, equipment, and housekeeping standards are consistently met
• Lead by example—calm, professional, and solutions-forward when things get messy

You’re a fit if you are

• steady leader: calm under pressure, clear communicator, doesn’t pass the buck
• Coach-first, standards-always: you develop peopleandyou hold the line
• Operationally sharp: you can juggle moving pieces without losing the plot
• Customer-minded: you can de-escalate, rebuild trust, and close loops
• Comfortable using systems daily and keeping work documented (CRM discipline matters here)

Requirements

• Prior leadership experience in operations/service/logistics (route-based is a big plus)
• Valid driver’s license; comfortable being in the field and around trucks/routes
• Able to lift/push/pull up to ~50 lbs. occasionally as needed (hands‑on support)
• Comfortable with mobile/desktop tools for tracking and documentation (CRM usage)
• Background check + drug screening required for fleet-related roles