DISTRICT MANAGER - Babson College - Babson Park, MA

Compass Group, North America; Needham (MA); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Discount Marketplace

Identity Theft Protection

Commuter Benefits

Job summary

Chartwells Higher Education in Needham, MA, seeks a Resident District Manager to lead the Babson College dining program. The role requires strategic leadership of a multi-unit operation, driving financial performance and client satisfaction across students, faculty and guests.

The on-site leader partners with university stakeholders, shapes dining strategy, develops teams, and ensures compliance with USDA and company policies while promoting a culture of excellence.

Qualifications

• Bachelor's degree required; minimum three years of management experience.
• 5-7 years of client management experience; managing multiple stakeholders.
• Experience leading a business and a team with strong customer service and financial acumen.
• Proven initiative, critical thinking, ownership and strong communication skills.
• Inclusion mindset and resilience in a fast-paced environment.

Responsibilities

• Leads a diverse, large account team to provide top-notch service for clients, students and community.
• Drives profitability, safety and employee engagement while meeting KPIs.
• Represents Chartwells within the district and builds client relationships.
• Owns financial results with forecasting and budgeting responsibilities.
• Ensures compliance with policies and regulatory requirements.

Skills

Client management

Leadership

Customer service

Critical thinking

Communication

Inclusion mindset

Education

Bachelor's degree

Tools

Microsoft Office

POS software

Job description

Salary: $140,000 - $150,000

Other Forms of Compensation: Bonus Eligible

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

Lead. Inspire. Transform the Campus Dining Experience

Chartwells Higher Education is seeking an experienced and dynamic Resident District Manager (RDM) to lead the dining program at Babson College. This high-impact leadership role is ideal for a strategic operator who thrives in a fast-paced environment, excels at building client relationships, and is passionate about delivering exceptional dining experiences for students, faculty, staff, and guests.

As the senior on-site leader, you will oversee a large, multi-unit dining operation, drive financial and operational performance, and serve as the primary liaison between Chartwells and the university. You'll have the opportunity to shape the future of campus dining while developing talented teams and fostering a culture of innovation, inclusivity, and excellence.

Key Responsibilities:

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community

• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)

• May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community

• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners

• Fosters a culture of transparency, understanding, education, safety, and accountability at the account

• Serves as the representative/brand ambassador of the Chartwells team within the district and community; attends key client and community events

• Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed

• Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary

• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)

• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time

• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation

• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes

• Ensures consistent and fair administration of al policies and procedures

Preferred Qualifications:

• Bachelor's degree and minimum of three (3) years of management experience, preferably in contract foodservice.

• 5-7 years of client management experience; managing multiple stakeholders.

• Experience with oversight on refurbishing project on campus.

• Is well-versed in all aspects of foodservice management with a proven track record of success in high end, high volume contract catering.

• Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen

• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills

• Champions the inclusion mindset, and is proactive, positive, professional, and resilient

• Excellent computer skills and proficiency with Microsoft Office suite and POS software

Chartwells Higher Education is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/