District Manager at Fooshee Pass - 2027

ExplorUS; Ten Mile (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Fooshee Pass in Ten Mile, TN is seeking a District Manager to oversee operations in assigned recreation areas. You will train and supervise hosts and maintenance staff, ensure safety and compliance, and coordinate with management to maintain high-quality guest experiences.

This role requires strong customer service and communication skills, flexibility, and the ability to manage multiple tasks, including scheduling, records, and incident resolution in a dynamic outdoor setting.

Qualifications

• Strong customer service skills and enjoy public-facing work.
• Excellent verbal and written communication abilities.
• Flexible, adaptable and resilient under varying conditions.
• Prior personnel management experience is a plus and open to feedback.

Responsibilities

• Oversees general operations within an assigned area and ensures compliance with standards.
• Trains hosts and maintenance personnel and builds effective working relationships.
• Conducts training workshops and safety tailgate meetings.
• Maintains positive relationships with staff, officials, and visitors.

Skills

Customer service

Verbal communication

Written communication

People management

Job description

Tennessee Valley Hospitality LLC, dba Fooshee Pass- Working at Fooshee Pass offers the opportunity to engage with visitors in a remote, picturesque area of the outdoors, known for its scenic views and outdoor recreation like hiking and wildlife viewing. Obtain a rewarding role offering a chance to contribute to the preservation and enjoyment of this tranquil location. Join our 2027 team today.

Title: District Manager

Reports To: General Manager

Department: Operations

Summary:

The District Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The District Manager reports directly to an Operations/General Manager, and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s). District Managers may be classified as a I or II, depending on the size and complexity of their assigned area.

RESPONSIBILITES:

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.

REQUIREMENTS:

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Willingness and ability to consistently move about the facility and occasionally lift 20+lbs.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Excellent verbal and written communication skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.
• Willing to work a flexible work schedule, including regular evenings and weekends.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.