District Manager

Public Storage; West Columbia (SC); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Stock program with dividends

Healthcare programs

401(k) with employer match

Paid time off

Monday through Friday schedule

Internal promotional opportunities

Training and coaching plans

Job summary

Public Storage is seeking a leader to recruit, develop and manage a disciplined front-line team in a customer-facing environment. You will coach the team on sales and service strategies, oversee asset maintenance and vendor management, and ensure safety and clean standards across sites.

You will drive delinquency reduction, audits, and performance analytics to capitalize on opportunities within your district, while maintaining a professional, welcoming environment for customers.

Qualifications

• Demonstrated leadership building high-performing teams in retail/service/hospitality.
• Proven track record of top-tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• Weekend availability by telephone; 6 weekends/year during peak season.
• Occasional travel to other markets for support.

Responsibilities

• Recruit, motivate and retain a team of customer-facing hourly staff.
• Coach team on customer service and sales strategies.
• Manage assets, repairs, vendor management and cleaning standards.
• Oversee delinquent processes and coaching to reduce delinquencies.
• Conduct monthly property audits; ensure safety and compliance.
• Provide welcoming environment and promptly address inquiries.
• Drive growth using analytics to identify trends and opportunities; communicate with stakeholders.

Skills

Leadership

Communication

Time management

Sales & customer service

MS Office proficiency

Relocation ability

Education

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $109,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support