District Manager

Public Storage; Castro Valley (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Paid time off

Monday–Friday schedule

Extensive training and coaching

Job summary

Public Storage seeks a strong leader to guide a frontline team in Castro Valley, driving customer service, sales strategies and brand standards. You will recruit, coach and retain staff while maintaining asset quality and vendor relationships across sites.

The role emphasizes delinquency reduction, audits, safety compliance and data-driven growth, with extensive training and clear advancement opportunities. Monday–Friday schedule in a dynamic environment.

Qualifications

• Demonstrated leadership in building and retaining high-performing teams.
• Proven track record of top-tier performance in retail, service, or related industries.
• Excellent communication and time management skills.
• Relocation ability for growth and promotional opportunities.
• Experience managing operational audits and payroll budgets.

Responsibilities

• Recruit, motivate and retain a front-line customer facing team.
• Coach staff on customer service and sales strategies.
• Oversee asset management, vendor relations, and cleaning standards.
• Lead audits, safety compliance and delinquent tenant processes.
• Utilize analytics to identify trends and drive district growth.

Skills

Leadership

Communication

Time management

MS Office

Relocation willingness

Education

Bachelor's Degree preferred

Tools

MS Office Suite

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $135,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 5 work Saturday’s per year required during peak season