District Manager

Public Storage; Oakland (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Stock program

Healthcare

401(k) match

Paid time off

Promotional opportunities

Extensive training

Job summary

Public Storage is seeking a Lead, Manage and Develop People, Brand Ambassador & Operational Excellence to lead a front-line team across California. You will recruit, coach and retain staff, oversee asset maintenance, vendor management, and delinquent tenant processes to improve customer retention.

The role emphasizes analytics to capitalize on district opportunities and a Monday–Friday schedule with extensive training and healthcare.

Qualifications

• Proven leadership in building and retaining high-performing teams in a retail or service environment.
• Strong communication, coaching and customer service orientation.
• Experience with audits, budgets and payroll considerations.
• Proficient in MS Office and advanced reporting skills.

Responsibilities

• Recruit, motivate and retain a dedicated team of front line employees.
• Coach on customer service and sales strategies; lead effective communication.
• Manage assets, vendor relations, maintenance systems and cleaning standards.
• Oversee delinquent tenant processes and reduce delinquency through coaching.
• Conduct monthly property audits; ensure safety and operational standards.
• Provide welcoming environment; manage maintenance and vendor oversight.
• Address customer inquiries promptly and professionally.
• Use analytics to identify trends and drive district opportunities.
• Communicate effectively with customers, colleagues and team members.

Skills

Team leadership

Customer service

Sales strategy

Communication

Vendor management

MS Office

Time management

Education

Bachelor's degree preferred

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $135,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 5 work Saturday’s per year required during peak season