District Manager

Public Storage; San Francisco (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Paid time off

Mon-Fri schedule

Stock options/RSUs

Job summary

Public Storage in San Francisco seeks a dynamic leader to manage and develop a customer-facing team, acting as a brand ambassador while driving operational excellence across assets. The role focuses on recruiting, coaching, and retention of hourly frontline staff, and ensuring safe, clean facilities.

You will optimize delinquency processes, conduct monthly audits, handle inquiries, and use analytics to spot trends and grow the business.

Qualifications

• Leadership experience in retail or service environments with team-building skills.
• Bachelor's degree preferred and willingness to relocate for growth.
• Strong communication, time management and client service focus.

Responsibilities

• Lead and develop a frontline customer-facing team with coaching.
• Act as brand ambassador and ensure operational excellence across assets.
• Oversee audits, vendor management, and safety compliance.
• Address customer inquiries promptly and professionally.

Skills

Leadership

Customer service

Communication

Sales

MS Office

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Outlook

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing hourlyfront-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $135,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans - we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry.
• Proven track record of top tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
• Passion for sales and customer service excellence.
• Bachelor's Degree preferred.
• Weekend availability by telephone.
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support