District Manager

Insomnia-Cookies; Kansas City (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Pet insurance

401K with match

Company laptop

Commuter reimbursement

Free cookies

LTIP bonus plan

3 weeks vacation

Paid sick time

Wellness days

Job summary

Insomnia Cookies in Kansas City seeks a District Manager to drive performance across 9-10 city and campus-adjacent stores, leading a team of Store Operations Managers in the KC market.

You will focus on top-line growth, hiring and retention, and coaching teams to deliver exceptional customer service while aligning with company policies and regional plans.

Qualifications

• 5+ years as multi-unit regional manager in food & beverage, restaurant, hospitality, or retail.
• 2+ years of leadership experience in a customer-service role.
• Ability to hire and coach a diverse hourly staff.
• Knowledge of operations, P&L, compliance and HR basics.
• Experience with baking equipment is a plus.

Responsibilities

• Develop and execute regional support strategies to meet store goals.
• Provide expertise on customer service challenges, staffing, operations and policies.
• Assist in labor management with workforce planning and Store Ops teams.

Skills

People management

Leadership

Operations knowledge

Hiring & training

Customer service

Staff development

Tools

Bakery equipment

Job description

Insomnia Cookies has set our sights on becoming the most imaginative sweet indulgence brand in the world! As we grow our brand and community of Insomniacs, we are seeking to add a skilled District Manager to drive the performance success for 9-10 of our city and campus adjacent stores in our KansasCity market. In this role, our DM’s focus on driving top-line sales, hiring/retention, customer service training and strategic planning. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.

Comp & Perks:

A competitive base plus quarterly bonus compensation package, enrollment in the LTIP bonus plan, excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans, 401K with contribution match, 3 weeks paid vacation, paid sick time off, 2 Insomnia personal wellness days, company laptop, commuter reimbursement, free cookies (of course) and so much more!

Using your past experience, you will:

• Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges.
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.

What we seek:

• Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
• 2+ years of leadership experience in a customer service-oriented role.
• An innate ability to build, hire and coach a diverse part-time hourly staff.
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
• Strong organizational, interpersonal and problem-solving skills.
• Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!