District Manager

Insomnia Cookies; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Base + quarterly bonus

LTIP bonus

Medical/dental/vision & pet insurance

401K with match

3 weeks paid vacation

Paid sick time

Wellness days

Company laptop

Commuter reimbursement

Free cookies

Job summary

Insomnia Cookies is seeking a District Manager for the Kansas City market to drive top-line sales, hiring and training, and strategic planning across 9-10 stores. You will lead diverse teams, develop market-specific plans, and ensure strong customer service and operations.

The role emphasizes leadership of leaders, workforce development, and leveraging market insights to grow the business while upholding brand standards.

Qualifications

• Minimum 5 years of multi-unit regional management in food/beverage, restaurant, hospitality or retail.
• 2+ years of leadership experience in a customer service role.
• Ability to hire, coach and develop a diverse hourly staff.
• Knowledge of store operations, policies and procedures.

Responsibilities

• Develop and execute regional strategies to hit store financial, operational and customer-service goals.
• Provide expertise on customer service, staffing, and policy adherence across stores.
• Assist in labor management in coordination with regional teams and store managers.

Skills

Leadership

Strategic planning

People management

P&L analysis

Customer service

Recruitment

Job description

Insomnia Cookies has set our sights on becoming the most imaginative sweet indulgence brand in the world! As we grow our brand and community of Insomniacs, we are seeking to add a skilled District Manager to drive the performance success for 9-10 of our city and campus adjacent stores in our Kansas City market. In this role, our DM’s focus on driving top-line sales, hiring/retention, customer service training and strategic planning. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.

Comp & Perks:

• A competitive base plus quarterly bonus compensation package
• enrollment in the LTIP bonus plan
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 3 weeks paid vacation
• paid sick time off
• 2 Insomnia personal wellness days
• company laptop
• commuter reimbursement
• free cookies (of course) and so much more!

Using your past leadership experience, you will:

• Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers

What we seek:

• Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries
• 2+ years of leadership experience in a customer service-oriented role
• An innate ability to build, hire and coach a diverse part-time hourly staff
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources)
• Strong organizational, interpersonal and problem-solving skills
• Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.