District Manager

MERS Goodwill; Kansas City (MO); On-site; USD 82,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Life & AD&D

Retirement plans 403(b)

401(a) Retirement

PTO accrual

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill Industries seeks an energetic District Manager to oversee our Retail Management team and drive sales across multiple stores in the region.

The role demands 5 years of retail management experience, a valid driver's license, and a track record of leading teams to meet targets. Compensation includes a $83,000 base salary plus potential bonus up to $40,000 and full-time benefits.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• 5 years of Retail Management experience is required. Multi-Unit Retail Management is strongly preferred.
• Valid driver’s license and active auto insurance in Missouri, Kansas, or Illinois are required.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and change management.
• Leadership skills including quality decision‑making, goal setting, and problem‑solving using analytical, creative, and critical‑thinking skills.
• The ability to motivate and lead employees and hold them accountable.

Responsibilities

• Responsible for the successful achievement of targeted sales and production quotas for all assigned retail stores.
• Make regular visits to each store location to follow the work progress and to direct, assist, and instruct staff on their methods, procedures, and performance standards.
• Regularly review departmental reports and promptly analyze them to assess trends, monitor progress related to goals, and make recommendations for changes within the retail division.
• Perform quarterly store audits to ensure consistency in standards of pricing, quality, safety, and store appearance.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Help to identify and recommend employees with proven performance for advancement.
• Attend or participate in various administrative and departmental meetings to coordinate activities, resolve problems, and discuss inter‑related procedures, responsibilities, and services.
• Safeguard company property and personal information from harm, damage, or theft.
• Assist Human Resources or Risk Management in investigating theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Eliminate wasteful practices through process improvement.
• Provide store coverage as necessary due to vacation schedules, terminations, etc.
• Other duties as assigned.

Skills

Retail management

Multi-unit leadership

Customer service

Conflict resolution

Change management

Leadership

Decision making

Communication

Driver's license

Education

High School Diploma/GED

Bachelor's degree

Job description

Select how often (in days) to receive an alert:

Required Travel:50%
Position Type:Salaried
Salary: $83,000
Bonus Potential: Up to $40,000

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalDistrict Managerto join ourRetail Managementteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• 5 years of Retail Management experience is required. Multi-Unit Retail Management is strongly preferred.
• Valid driver’s license and active auto insurance in Missouri, Kansas, or Illinois are required.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and change management.
• Leadership skills including quality decision‑making, goal setting, and problem‑solving using analytical, creative, and critical‑thinking skills.
• The ability to motivate and lead employees and hold them accountable.

Primary Duties/Responsibilities

• Responsible for the successful achievement of targeted sales and production quotas for all assigned retail stores.
• Make regular visits to each store location to follow the work progress and to direct, assist, and instruct staff on their methods, procedures, and performance standards.
• Regularly review departmental reports and promptly analyze them to assess trends, monitor progress related to goals, and make recommendations for changes within the retail division.
• Perform quarterly store audits to ensure consistency in standards of pricing, quality, safety, and store appearance.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Help to identify and recommend employees with proven performance for advancement.
• Attend or participate in various administrative and departmental meetings to coordinate activities, resolve problems, and discuss inter‑related procedures, responsibilities, and services.
• Safeguard company property and personal information from harm, damage, or theft.
• Assist Human Resources or Risk Management in investigating theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Eliminate wasteful practices through process improvement.
• Provide store coverage as necessary due to vacation schedules, terminations, etc.
• Other duties as assigned.
• Individual and family medical benefits for full‑time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.