District Manager

Publicstorage; Houston (TX); On-site; USD 116,000 - 156,000; Full time

Benefits offered by this job

Stock program

Healthcare benefits

401(k) match

Paid time off

Weekday schedule

Job summary

Public Storage seeks a leader to recruit, develop and manage a customer-facing team, driving sales and service excellence across our Houston district. You will coach staff, implement customer-focused strategies and ensure consistent brand standards in a fast-paced, retail-oriented environment.

You will oversee asset operations, audits, vendor management and safety, while using analytics to identify trends and seize opportunities to grow the business.

Qualifications

• Leading and developing high-performing teams in a service, retail or hospitality setting.
• Excellent communication and time-management skills to coach staff and improve customer service.

Responsibilities

• Lead an engaged front-line team, recruit, motivate and retain staff.
• Oversee brand ambassador activities and ensure operational excellence across assets.

Skills

Team leadership

Customer service

Sales strategy

Communication

Training & coaching

Education

Bachelor's degree

Tools

MS Office

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:
Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence

Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service

Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business

Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
Communicate effectively with customers, colleagues and team-members

BENEFITS

• $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance-based bonus
• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans - we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support

All your information will be kept confidential according to EEO guidelines.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.