District Manager

Publicstorage; Detroit (MI); On-site; USD 93,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Stock program with dividends

Paid time off

Mon-Fri schedule

Career development opportunities

Job summary

Public Storage in Detroit seeks a results-driven leader to recruit, motivate and retain a dedicated frontline team. You will coach on customer service and sales strategies, drive engagement, and ensure a welcoming, well‑maintained environment for customers.

You will manage assets, oversee vendor relationships, audit properties, and use analytics to identify opportunities, while participating in the company stock program, healthcare, 401(k) and a Monday–Friday schedule with seasonal weekend

Qualifications

• Proven leadership in building and retaining high-performing teams.
• Exceptional communication and time management skills.
• Bachelor's degree preferred; relocation flexibility for growth.

Responsibilities

• Recruit, motivate and retain a frontline customer-facing team.
• Coach on customer service and sales strategies.
• Oversee delinquent tenant processes and reduce delinquencies.
• Manage assets, repairs, vendor management and cleaning standards.
• Conduct property audits and ensure safety compliance.
• Drive business using analytics to identify trends and opportunities.

Skills

Leadership

Communication

Team management

Customer service

Sales strategies

Time management

MS Office

Excel

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business :

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $109,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance-based bonus
• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans - we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 5 work Saturday's per year required during peak season

All your information will be kept confidential according to EEO guidelines.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.