District Manager

Publicstorage; Frisco (TX); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Base salary + guaranteed bonus

Restricted stock units

Stock program with dividends

Internal promotions across the United 

Extensive training and coaching

Comprehensive group healthcare

401(k) with generous employer match

Paid time off

Monday–Friday work schedule

Job summary

Public Storage seeks a dynamic leader to recruit, develop, and manage a front-line customer-facing team, driving service excellence and sales effectiveness. The role emphasizes coaching, vendor management, and maintaining high operational standards across assets.

The position focuses on leveraging analytics to identify opportunities, delivering a welcoming environment for customers, and leading a district-wide strategy to grow the business.

Qualifications

• Demonstrated leadership in building and retaining high-performing teams.
• Experience in retail/service/hospitality industry.
• Strong communication and time-management skills.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
• Bachelor's degree preferred.
• Weekend availability by telephone; 5 Saturdays per year during peak season.
• Relocation ability for growth and promotional opportunities.

Responsibilities

• Lead an engaged team, recruit, motivate and retain front-line employees.
• Provide coaching on customer service and sales strategies and ensure effective communication.
• Manage assets, vendor relationships, and maintenance standards; oversee audits and safety compliance.
• Oversee delinquent tenant processes and coach team to improve retention and reduce delinquencies.
• Deliver outstanding customer service through a well-maintained environment and responsive inquiry handling.
• Grow and maintain the business using analytics to identify trends and opportunities in the district.

Skills

Team leadership

Customer service

Sales strategy

Effective communication

Analytics

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business :

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $121,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance-based bonus
• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans - we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 5 work Saturday's per year required during peak season

All your information will be kept confidential according to EEO guidelines.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.