District Manager

Publicstorage; Charlotte (NC); On-site; USD 104,000 - 128,000; Full time

Benefits offered by this job

401(k) with employer match

Healthcare programs

Paid time off

Stock program with dividends

Training and coaching plans

Prompt base + quarterly bonus + RSUs

Promotional opportunities across the U

Job summary

PublicStorage is seeking a strong leader to recruit, motivate, and retain a front-line customer-facing team in Charlotte. You will coach on service and sales strategies, ensure effective communication, and maintain an engaged workforce across the district.

You will oversee asset maintenance, vendor management, delinquency processes, audits, and safety standards, while using analytics to identify opportunities and drive growth. The role follows a Monday–Friday schedule with extensive training.

Qualifications

• Leadership experience in building, developing and retaining high-performing teams in retail/service/hospitality or related industry
• Relocation for growth opportunities and ability to relocate for promotions
• Proven track record of top-tier performance
• Experience managing operational audits and payroll budgets
• Excellent communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
• Weekend availability by telephone; 6 weekends per year during peak season
• Willingness to travel to other markets as needed

Responsibilities

• Lead and develop an engaged customer-facing team
• Oversee brand ambassador and operational excellence initiatives
• Manage assets, vendor relationships, repairs, cleaning and safety standards
• Reduce delinquency, coach on collections, and improve customer retention
• Deliver outstanding customer service and maintain a welcoming environment
• Drive district growth using analytics and implement opportunities
• Communicate effectively with customers, colleagues, and team members

Skills

Leadership

Communication

Time management

Sales

Customer service

Relocation willingness

Weekend availability

Travel

Education

Bachelor's Degree preferred

Tools

MS Office

Job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business :

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance-based bonus
• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans - we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support

All your information will be kept confidential according to EEO guidelines.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.