Distributor Experience & Logistics Analyst

Avanos Medical; Alpharetta (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Total Rewards package

401(k) match

Free onsite gym

Onsite cafeteria

Job summary

Avanos Medical in Alpharetta, GA is seeking a logistics/customer service professional to act as the main contact for distributors and key accounts. You will manage orders, pricing, credit, and logistics, troubleshoot EDI issues, and maintain accurate records in customer-facing systems.

The role emphasizes analytics, timely communication with stakeholders, cross-functional collaboration, and continuous improvement to enhance customer experience and transaction efficiency.

Qualifications

• 3+ years of experience in logistics or customer service.
• Strong analytical ability and sound judgment in decision-making.
• Excellent written and verbal communication skills.
• Ability to build and sustain relationships with internal and external partners.
• Experience with SAP systems and processes.
• Experience with SFDC systems and processes.
• 3+ years hands-on SAP experience.
• 3+ years hands-on SFDC experience.
• Proficiency in Microsoft Excel.

Responsibilities

• Serve as the main contact for distributor and key account inquiries related to orders, pricing, credit, logistics, customs, damage, shipping, and similar matters.
• Own order management for key accounts and distributors, including EDI troubleshooting, overages, shortages, damages, logistics, and back-office issues.
• Track, analyze, and communicate team metrics and key account data, then recommend and implement improvements.
• Communicate clearly, professionally, and promptly with leaders, peers, and other stakeholders.
• Maintain customer-facing systems, processes, and reporting, including the customer portal and EDI.
• Handle returns and order adjustments.
• Collaborate across functions to gather insights that strengthen customer experience and transaction efficiency.
• Develop shipment plans with internal partners to better meet customer needs.
• Ensure customers receive the necessary documentation and we keep customer records up to date.
• Use project management skills to build implementation plans and accurate timelines that support business goals.
• Promote a continuous improvement mindset within customer service.

Skills

Analytical ability

Decision making

Written communication

Verbal communication

Relationship building

Tools

SAP

SFDC

Microsoft Excel

Job description

Avanos Medical in Alpharetta, GA is seeking a logistics/customer service professional to act as the main contact for distributors and key accounts. You will manage orders, pricing, credit, and logistics, troubleshoot EDI issues, and maintain accurate records in customer-facing systems.

The role emphasizes analytics, timely communication with stakeholders, cross-functional collaboration, and continuous improvement to enhance customer experience and transaction efficiency.