Distribution Technician I

Community Blood Center of Greater Kansas City; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading organization in blood banking is seeking a Distribution Technician I. This entry-level role involves managing blood product orders, ensuring quality compliance, and providing exceptional customer service. Ideal candidates will have strong communication and organizational skills, thrive in a fast-paced environment, and be committed to service excellence.

Qualifications

• Customer service experience required.
• High school diploma or equivalent needed.

Responsibilities

• Take orders for blood products and prepare them for delivery.
• Perform final product inspections prior to shipment.
• Provide excellent customer service and handle inquiries.

Skills

Customer Service

Communication

Attention to Detail

Problem Solving

Education

High school diploma

Job description

Join to apply for the Distribution Technician I role at Community Blood Center of Greater Kansas City

At Community Blood Center of Greater Kansas City, we have a passionate enthusiasm for service excellence. We believe diversity drives innovation, and we strive to cultivate a workforce as dynamic and diverse as the communities we serve. CBC seeks creative visionaries who thrive in a culture that fosters growth and advancement. We invite you to build and evolve with a global institution committed to excellence in blood banking, transfusion medicine and cellular therapies, and innovative research. Explore our career opportunities, and learn more about how your skills and expertise can save lives and strengthen communities locally, nationally, and around the world.

Responsibilities

• Take orders for blood products, services, and plasma derivatives, and prepare them for delivery.
• Perform final product inspections prior to shipment and organize inventory.
• Ensure compliance with CBC’s quality system requirements.
• Provide excellent customer service, handling inquiries and communication courteously and professionally.
• Monitor and acknowledge orders via online system, classify and process orders based on urgency, and arrange transportation.
• Select and process units requiring modification, perform irradiation processing, and stock products in an organized manner.
• Inspect and handle inventory returned from customers appropriately.
• Perform equipment checks and maintain equipment, prepare blood shipment boxes, and facilitate interstate shipments including documentation.
• Manage nonconforming or unsuitable products according to procedures.
• Respond to alarms promptly and maintain accurate records.
• Adhere to attendance policies and embody CBC’s Customer Service Mission and Core Values.

Minimum Requirements

• High school diploma or equivalent (must provide transcript).
• Previous customer service experience or related duties.

Skills and Knowledge

• Excellent customer service, verbal and written communication skills.
• Strong attention to detail and computer skills.
• Ability to work independently and as part of a team.
• Effective interpersonal skills, tact, and diplomacy.
• Ability to organize tasks efficiently and respond promptly to management.
• Capable of working in a fast-paced environment, juggling multiple tasks.
• Logical reasoning and problem-solving skills.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care