Distribution Operations Lead

Bradford White; Middleville (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Bradford White is seeking a Distribution Operations Lead to oversee daily warehouse and distribution activities, including receiving, inventory management, order fulfillment, and outbound shipping. You will manage 3PL relationships, ensure on-time delivery, and support customer delivery needs.

The role requires 2–3 years of leadership in warehouse or supply chain ops, strong analytical and communication skills, and proficiency with WMS, Power BI, and Excel.

Qualifications

• Bachelor’s degree preferred; HS diploma or GED required.
• 2–3 years of leadership experience in warehouse or supply chain operations with emphasis on customer service.
• Strong leadership to coach individuals and work as a team.
• Analytical and problem-solving skills to interpret data and address complex logistics issues.
• Excellent communication with suppliers, managers, and internal teams.
• Knowledge of supply chain management, warehousing, transportation, and inventory handling.
• Strong organizational skills and attention to detail for managing logistics data and processes.
• Proficiency with logistics software, WMS, Power BI, and Excel.

Responsibilities

• Serve as the primary distribution contact for internal and external customers with real-time shipment updates.
• Oversee 3PLs daily shipping, receiving, and warehousing operations for smooth product flow.
• Coordinate inbound/outbound shipments and ensure on-time delivery.
• Liaise with carriers, vendors, and customers to resolve issues and provide updates.
• Coordinate with transportation companies and 3PLs to ensure timely deliveries and favorable terms.
• Identify and resolve issues such as delays, damaged goods, discrepancies, and short allocations.
• Ensure data flow into inventory, shipping, and receiving systems and work with analysts on discrepancies.
• Analyze transportation costs and inventory levels to identify improvement opportunities.
• Analyze logistics data to identify inefficiencies and implement cost-reducing improvements.
• Assist in coordinating shipments, inventory management, and overall logistics operations.
• Monitor and manage logistics costs, including transportation and warehousing.

Skills

Leadership

Analytical thinking

Communication

Organizational skills

Industry knowledge

Problem-solving

Data analysis

Education

Bachelor's degree preferred

High School diploma or GED required

Tools

WMS

Power BI

Excel

Job description

Primary Function

The Distribution Operations Lead is responsible for overseeing the daily warehouse and distribution of finished goods material from various distribution points. They are responsible for overseeing the efficient receiving, inventory management, order fulfillment, and outbound shipping within stated lead times. Maintaining relationships with third party service providers, being the primary problem solver for customer delivery needs, and managing logistics cost is essential.

Responsibilities

• Customer Communication: Serve as the primary distribution point of contact for internal and external customers, addressing inquiries, providing real-time updates on shipments, and managing expectations.
• Operational Management: Overseeing our 3PL partners daily shipping, receiving, and warehouse operations, ensuring smooth product flow.
• Shipment Coordination: Overseeing the scheduling and dispatching of inbound and outbound shipments, ensuring on time delivery.
• Communication and Customer Service: Liaising with internal departments, carriers, vendors, and external customers to resolve issues, ensure smooth operations, and provide updates.
• Supplier & Carrier Relations: Coordinating with transportation companies, Third Party Logistics companies, and customers brokers to ensure timely deliveries and negotiate favorable terms
• Problem Solving: Identifying and resolving issues such as shipping delays, damaged goods, discrepancies, and short allocations.
• Documentation and Reporting: Ensuring systems integrations are communicating accurate information flow into inventory programs, shipping and receiving transactions, customer order flow, and working with assigned business system analysts to address any discrepancies.
• Data Analysis: Interpret and analyze data on transportation costs, inventory levels, and delivery processes to identify areas for improvement.
• Process Optimization: Analyzing logistics data to identify inefficiencies and implementing strategies to improve efficiency, reduce costs, and enhance customer service.
• Coordination: Assist in the coordination of shipments, inventory management, and overall logistics operations.
• Cost Management: Monitor and manage logistics costs, such as transportation and warehousing expenses

Job Requirements

• Education: Bachelor’s degree in a related field is preferred; High School diploma or GED required
• Experience: 2-3 years of previous leadership experience in warehouse or supply chain operations with an emphasis on customer service is required
• Strong leadership: An ability to coach individuals within our organization as well as outside it to work effectively as a team
• Analytical and Problem-Solving Skills: The ability to interpret data, identify trends, and develop effective solutions to complex logistical problems
• Communication Skills: Strong verbal and written communication skills to effectively liaise with suppliers, managers, and other team members.
• Industry Knowledge: An understanding of supply chain management, warehousing, transportation, inventory management, and material handling.
• Organizational Skills: Strong organizational skills and attention to detail for managing complex logistics data and processes
• Technical Skills: Proficiency with logistics software, such as Warehouse Management systems (WMS), Power BI, and advanced knowledge of Microsoft Office Suite, especially Excel.

About The Company

Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.

We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and for 2024 we’ve been recognized as an Energy Star Partner of the Year Sustained Excellence Award Winner for the fifth straight year.

For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that are Built to be the Best®. Today, we employ more than 1900 employees with headquarters in suburban Philadelphia and manufacturing operations in Middleville and Niles, Michigan and Rochester, New Hampshire.