Distribution Office Support II: Logistics & Compliance

Lennox International; Stuttgart (AR); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Short-term disability

Birthing leave

Bonding leave

Life insurance

Long-term disability

Paid time off

Well-being days

Volunteer day

Paid holidays

Floating holidays

Job summary

Lennox International is seeking a clerk/administrative support professional for our Regional Distribution Center. The role supports records, safety documentation, inbound shipments, and customer service to internal and external customers.

Required: high school diploma and at least 2 years of related experience; HVAC experience preferred. Proficiency in MS Office and SAP/EDI is beneficial. Competitive salary with bonus eligibility and benefits.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of related experience required.
• HVAC industry experience preferred.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Good verbal and written communication skills.
• Computer literacy with Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with general office applications, such as FAX and EDI.
• Experience using SAP, including queries, preferred.

Responsibilities

• Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to help prevent picking and shipping errors.
• Coordinate and maintain safety training, documentation, communications, and postings to support corporate and OSHA compliance.
• Ensure and record the accurate arrival, duration, and departure of inbound shipments and activities.
• Notify management of potential detention charges and work to resolve issues or discrepancies with inbound documentation.
• Provide timely customer service to internal and external customers.
• Initiate inbound vendor and in-transit freight claims and take appropriate action related to serial number discrepancies.
• Support the review and disposition of damaged product.
• Monitor non-conformance related to SOPs, processes, packaging, vendor cross-reference, and UPC issues.
• Participate in other projects and activities as assigned.

Skills

Customer service

Microsoft Office

Excel

Communication skills

Data entry

Attention to detail

EAN/UPC knowledge

Problem solving

Education

High school diploma

Tools

SAP

EDI

FAX

Job description

Lennox International is seeking a clerk/administrative support professional for our Regional Distribution Center. The role supports records, safety documentation, inbound shipments, and customer service to internal and external customers.

Required: high school diploma and at least 2 years of related experience; HVAC experience preferred. Proficiency in MS Office and SAP/EDI is beneficial. Competitive salary with bonus eligibility and benefits.