Distribution Office Support II

Lennox International; Stuttgart (AR); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Short-term disability

Birthing leave

Bonding leave

Life insurance

Long-term disability

Paid time off

Well-being days

Volunteer day

Paid holidays

Floating holidays

Job summary

Lennox International is seeking a clerk/administrative support professional for our Regional Distribution Center. The role supports records, safety documentation, inbound shipments, and customer service to internal and external customers.

Required: high school diploma and at least 2 years of related experience; HVAC experience preferred. Proficiency in MS Office and SAP/EDI is beneficial. Competitive salary with bonus eligibility and benefits.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of related experience required.
• HVAC industry experience preferred.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Good verbal and written communication skills.
• Computer literacy with Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with general office applications, such as FAX and EDI.
• Experience using SAP, including queries, preferred.

Responsibilities

• Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to help prevent picking and shipping errors.
• Coordinate and maintain safety training, documentation, communications, and postings to support corporate and OSHA compliance.
• Ensure and record the accurate arrival, duration, and departure of inbound shipments and activities.
• Notify management of potential detention charges and work to resolve issues or discrepancies with inbound documentation.
• Provide timely customer service to internal and external customers.
• Initiate inbound vendor and in-transit freight claims and take appropriate action related to serial number discrepancies.
• Support the review and disposition of damaged product.
• Monitor non-conformance related to SOPs, processes, packaging, vendor cross-reference, and UPC issues.
• Participate in other projects and activities as assigned.

Skills

Customer service

Microsoft Office

Excel

Communication skills

Data entry

Attention to detail

EAN/UPC knowledge

Problem solving

Education

High school diploma

Tools

SAP

EDI

FAX

Job description

What Drives Success

Provides clerical and administrative support to the Regional Distribution Center by maintaining records, reports, safety documentation, inbound shipment information, claims, and process compliance. Supports accurate and efficient distribution center operations while providing customer service to internal and external customers.

Key Responsibilities

• Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to help prevent picking and shipping errors.

• Coordinate and maintain safety training, documentation, communications, and postings to support corporate and OSHA compliance.

• Ensure and record the accurate arrival, duration, and departure of inbound shipments and activities.

• Notify management of potential detention charges and work to resolve issues or discrepancies with inbound documentation.

• Provide timely customer service to internal and external customers.

• Initiate inbound vendor and in-transit freight claims and take appropriate action related to serial number discrepancies.

• Support the review and disposition of damaged product.

• Monitor non-conformance related to SOPs, processes, packaging, vendor cross-reference, and UPC issues.

• Participate in other projects and activities as assigned.

What We Are Looking For

• High school diploma or equivalent combination of education and experience required.

• At least 2 years of related experience required.

• HVAC industry experience preferred.

• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.

• Good verbal and written communication skills.

• Computer literacy with Microsoft Office, including Excel, Word, and PowerPoint.

• Experience with general office applications, such as FAX and EDI.

• Experience using SAP, including queries, preferred.

What We Offer

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $40,000- $50,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for abonus in accordance with the terms of the Company’s applicable plan.

Benefits:

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to:

• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.