Distribution Center Quality Leader

Walgreens; Chicago (IL); On-site; USD 100,000 - 175,000; Full time

Job summary

Walgreens is seeking a Quality Manager to drive the Distribution Center Quality strategy across multiple DCs. The role partners with DC Operations to improve quality metrics, implement quality programs, monitor trends, and develop corrective actions.

It focuses on ensuring store service, customer satisfaction, safety, and inventory accuracy while reducing costs. The role leverages data and cross-functional collaboration to prevent recurrence and strengthen process discipline across a distributed

Qualifications

• Bachelor's Degree and at least 2 years of experience in a supply chain or business role OR a High School Diploma/GED and at least 5 years in a supply chain or business role.
• At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
• Demonstrated experience using operational metrics and data to identify defects, performance gaps, trends, and improvement opportunities.
• Experience conducting operational assessments, audits, process observations, or quality reviews and documenting objective findings.
• Ability to partner effectively with distribution center leaders and frontline teams to implement improvements without disrupting operational execution.

Responsibilities

• Manages day-to-day activities of a group of employees. Oversees hiring, firing, and performance reviews.
• Provides management to meet objectives, improve processes and stakeholder satisfaction.
• Interacts with peers across departments and may lead cross-functional projects.
• Delivers advanced expertise in quality and continuous improvement practices.
• Develops procedures and actions to achieve innovative goals and optimize costs.
• Manages departmental expenditures against the budget.
• Mentors staff through onboarding, training and performance management.

Skills

Leadership

Analytical skills

Cross-functional collaboration

Data-driven decision making

Problem solving

Communication

Education

Bachelor's Degree

High School Diploma or GED

Job description

Walgreens is seeking a Quality Manager to drive the Distribution Center Quality strategy across multiple DCs. The role partners with DC Operations to improve quality metrics, implement quality programs, monitor trends, and develop corrective actions.

It focuses on ensuring store service, customer satisfaction, safety, and inventory accuracy while reducing costs. The role leverages data and cross-functional collaboration to prevent recurrence and strengthen process discipline across a distributed