Distribution Center IT Support Technician Windows & Peripherals

Michaels; Irving (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

The Michaels Companies, Inc. in Irving, TX, is seeking a Desktop Support Technician to assist staff with Windows desktops, servers, printers, scanners, and related technology. You will diagnose and resolve non-recurring issues and coordinate with IT and Distribution Center teams.

Candidates should have a High School degree, hands-on experience with Windows XP/7, and proficiency in Microsoft Office. Some college or ITIL knowledge is preferred; strong communication and documentation skills are

Qualifications

• High School degree required.
• Three years in a distribution center/office environment preferred.
• ITIL V3 Foundations or equivalent certifications are a plus.

Responsibilities

• Setup, maintain and troubleshoot equipment at the distribution center.
• Document issue resolution using ServiceNow ticketing system.
• Provide status updates and resolution information to users and management.
• Collaborate with IT and Distribution Center teams for escalations.

Skills

Windows XP/7 hardware/software/periph

Typing

Education

High School Degree

Some college coursework

ITIL V3 Foundations

Tools

Microsoft Office Suite

Job description

The Michaels Companies, Inc. in Irving, TX, is seeking a Desktop Support Technician to assist staff with Windows desktops, servers, printers, scanners, and related technology. You will diagnose and resolve non-recurring issues and coordinate with IT and Distribution Center teams.

Candidates should have a High School degree, hands-on experience with Windows XP/7, and proficiency in Microsoft Office. Some college or ITIL knowledge is preferred; strong communication and documentation skills are