Distribution Analyst

AbbVie Inc.; North Chicago (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

PTO

Medical insurance

401(k)

Job summary

AbbVie Inc. is seeking a highly motivated Senior Distribution Analyst to own daily outbound execution across US distribution centers and collaborate with cross-functional teams to improve warehousing and delivery performance.

The role requires 5+ years in warehousing or distribution and strong analytics, with extensive SAP/SAP IDOC, S/4, JDA and WMS knowledge. A Bachelor’s degree in business or supply chain is preferred, and the position focuses on end-to-end order fulfillment excellence.

Qualifications

• Bachelor’s degree preferred; business or supply chain background.
• 5 years in warehousing, distribution, or supply chain management.
• Hands-on analytics experience to monitor performance and resolve issues.
• Ability to analyze data to identify trends and root causes.
• Knowledge of SAP, S/4, JDA, and external WMS platforms.

Responsibilities

• Own day-to-day outbound operational support across all US/PR distribution centers, ensuring consistent execution of order fulfillment and carrier handoffs.
• Perform daily delivery monitoring and open delivery reviews to identify aging deliveries, delayed pick/pack activity, blocked orders, or shipment discrepancies.
• Lead resolution of delivery blocks, push requests, zero-pick investigations, and warehouse cancellations with cross-functional teams.
• Serve as escalation point for Customer Service by investigating order fulfillment issues and delivery status concerns.
• Monitor and resolve outbound SAP IDOC issues with BTS, 3PL partners, and internal teams to ensure smooth system-to-system flows.
• Support Value Added Services by coordinating readiness, timing, inventory, labeling and packaging requirements.
• Support HVR/LVR processes by monitoring activity, coordinating with centers, and prioritizing actions.
• Assist product complaint returns (OZ requests) by coordinating returns and tracking closure.
• Analyze distribution data to identify efficiency gains and improve warehousing and delivery performance.
• Identify and address distribution inefficiencies and coordinate corrective actions with stakeholders.

Education

Bachelor’s degree or below equivalent experience in business or supply chain

Tools

SAP

S/4HANA

JDA

3PL WMS

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Position Summary

We are looking for a highly motivated and analytical Senior Distribution Analyst to serve as the primary owner for customer-facing distribution execution and outbound operations across key US distribution centers. This role will support the US Distribution Manager by leading day‑to‑day outbound execution across the distribution network, including delivery monitoring, open delivery review, delivery block resolution, delivery push requests, zero‑pick investigations, warehouse cancellations, export coordination, LTL and partial shipment management, HVR/LVR management, VAS support, product complaint returns/OZ requests, outbound IDOC monitoring and resolution, distribution process optimization, logistics data analysis, and investigation of shipment delays, damages, discrepancies, and other operational inefficiencies. The Senior Distribution Analyst will partner closely with distribution centers, Customer Service, Quality, BTS, Transportation, Trade Compliance, Planning, and other cross‑functional stakeholders to drive timely issue resolution, improve operational flow, strengthen warehousing and delivery performance, and ensure service commitments are met for customers and patients.

Position Responsibilities

• Own day-to-day outbound operational support across all US/PR distribution centers, ensuring consistent execution of order fulfillment, shipment readiness, dock activity, carrier handoffs, and issue escalation in alignment with service, compliance, and customer commitments.
• Perform daily delivery monitoring and open delivery reviews across the outbound network to identify aging deliveries, delayed pick/pack activity, blocked orders, shipment discrepancies, and other risks requiring cross‑functional follow‑up.
• Lead resolution of delivery blocks, delivery push requests, zero‑pick investigations, and warehouse cancellations by identifying root cause, aligning owners, documenting actions, and driving timely closure with distribution centers, Customer Service, Planning, Quality, Transportation, and BTS as needed.
• Serve as a key operational escalation point for Customer Service by investigating order fulfillment issues, delivery status concerns, partial shipment impacts, cancellation requests, and urgent customer needs while ensuring clear communication of status, next steps, and ownership.
• Monitor and resolve outbound SAP IDOC issues by partnering with BTS, 3PL partners, and internal operations teams to troubleshoot failures, validate corrections, reduce recurring errors, and support accurate system‑to‑system transaction flow.
• Support Value Added Services operations by coordinating VAS readiness, execution timing, inventory availability, labeling or packaging requirements, exception management, and post‑activity reconciliation to ensure compliant and on‑time customer fulfillment.
• Support HVR/LVR processes by monitoring order/release activity, coordinating with distribution centers and cross‑functional partners, resolving exceptions, and ensuring appropriate prioritization, documentation, and timely execution in support of customer and business requirements.
• Support product complaint return activity, including OZ requests, by coordinating return authorization needs, partnering with Customer Service, Quality, distribution centers, and transportation teams, tracking status through closure, and escalating delays or documentation gaps as needed.
• Optimize distribution processes: Analyzing and improving the efficiency and effectiveness of the physical movement of goods.
• Analyze data: Interpreting data related to warehousing and delivery performance.
• Identify and resolve distribution inefficiencies: Investigating and addressing issues such as delays, damages, or discrepancies in shipments.

Education

Preferred Bachelor’s degree or below equivalent experience, preferably in business or supply chain

Skills and Competencies

• Experience with fulfillment services, warehouse operations, warehouse design, and system configuration support
• Familiarity with warehouse management systems, including WMS platforms used by external 3PL partners
• 5 years’ experience in warehousing, distribution, and/or supply chain management
• Hands‑on experience applying basic to advanced analytics tools and techniques to monitor operational performance and support issue resolution
• Ability to analyze and interpret data to identify trends, assess root causes, and support timely operational decisions
• Strong analytical mindset with demonstrated ability to use data‑driven decision making to prioritize operational issues, support root cause analysis, and drive continuous improvement across distribution execution.
• Demonstrated ability to identify distribution inefficiencies, evaluate shipment delays, damages, and discrepancies, and coordinate corrective actions that improve physical goods movement, warehousing performance, and delivery reliability.
• Strong cross‑functional collaboration skills with Information Technology/BTS, Commercial, Finance, Supply Chain, distribution centers, external 3PL partners, and stakeholders at varying levels of the organization
• Extensive knowledge of SAP, S/4, JDA, external 3PL WMS platforms, and/or other similar distribution and supply chain systems.
• Well‑developed interpersonal skills including strong presentation, verbal, and written communication skills.

Compensation

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

Benefits

• paid time off (vacation, holidays, sick)
• medical/dental/vision insurance
• 401(k) to eligible employees
• This job is eligible to participate in our short‑term incentive programs.

Equal Opportunity Statement

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:https://www.abbvie.com/join-us/reasonable-accommodations.html