Distribution Agent

State of North Carolina; North Carolina; Ibrido; USD 36.000 - 62.000; Tempo pieno

Descrizione del lavoro

The Department of Health and Human Services, Division of Social Services in North Carolina seeks an Accounting Technician II to process financial adjustments and support statewide child support payment accuracy. The role handles ACTS data entry, reporting, and receptionist backup within the Central Operations Unit.

Qualifications include an associate degree in accounting or equivalent experience. It offers a hybrid work option and a path to professional growth in a large state agency.

Competenze

• Associate degree in accounting and one year accounting experience or
• HS diploma/GED with three years accounting experience, or equivalent
• Ability to process high-volume financial adjustments accurately
• Proficient data entry in ACTS and financial reporting support
• Strong attention to detail and administrative backup skills

Mansioni

• Process financial adjustment requests from local offices and Centralized Collection Agency
• Identify and categorize adjustments for routing, tracking and timely resolution
• Research discrepancies, determine corrective actions, reverse errors as required
• Enter data and adjustment details into ACTS accurately
• Track status to ensure completion within timeframes
• Generate and review financial reports to support monitoring and reconciliation
• Communicate with staff to clarify adjustment needs and resolutions
• Backup receptionist duties: answer phones, emails, and manage worklists
• Maintain documentation for auditing and financial accountability
• Assist Central Operations with additional financial/administrative tasks

Conoscenze

Accuracy in processing high-volume FRS

Data entry (ACTS)

Researching financial discrepancies

Financial reporting

Administrative support backup

Formazione

Associate degree in accounting

High school diploma or GED + 3 years accounting

Equivalent education/experience

Strumenti

ACTS

Descrizione del lavoro

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Accounting Technician II (S)

Position Number

60042087

Grade

NC06

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Distribution Agent supports the Child Support Services Central Operations Unit by processing financial adjustment requests submitted by local child support offices and the Centralized Collection Agency. It performs technical work to identify, distribute, track, and resolve approximately 4,000 monthly adjustment requests, including researching and reversing errors and entering accurate financial data into the Automated Collections and Tracking System (ACTS).

This role contributes to the accuracy of statewide child support payment processing by supporting financial reporting and ensuring that adjustments are completed according to established procedures. It also provides office support by answering phones, sending emails, and managing worklists when serving as backup to the receptionist. The position operates within the Division of Social Services, which administers Title IV‑D child support functions across North Carolina.

Key Duties Include:

• Process financial adjustment requests received from local child support offices and the Centralized Collection Agency.
• Identify and categorize adjustment requests to ensure proper routing, tracking, and timely resolution.
• Research financial discrepancies, determine corrective actions, and reverse errors in accordance with program expectations.
• Enter accurate financial data and adjustment details into the Automated Collections and Tracking System (ACTS).
• Track the status of adjustment requests to maintain visibility of workflow progress and ensure completion within expected timeframes.
• Generate and review financial reports to support monitoring, reconciliation, and documentation of adjustment activity.
• Communicate with staff and partner offices to clarify adjustment needs and confirm resolution details.
• Serve as backup to the receptionist by answering phones, sending emails, and managing worklists when needed.
• Maintain organized documentation for auditing, quality assurance, and financial accountability purposes.
• Support the operational functions of the Central Operations Unit by performing additional financial or administrative tasks as assigned.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $35,596.00 - $62,294.00

Recruitment Range: $35,596.00 - $45,344.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated accuracy in processing high‑volume financial adjustment requests by reviewing source information, confirming required details, and tracking progress through established workflows.
• Proven capability entering and updating financial data with intermediate proficiency in the Automated Collections and Tracking System (ACTS) to ensure precise resolution of adjustments.
• Established skill in researching financial discrepancies by identifying error sources, determining corrective steps, and completing reversals according to defined procedures.
• Recognized efficiency generating and reviewing financial reports to monitor adjustment activity and support documentation requirements for the Distribution and Collection Unit.
• Documented effectiveness providing administrative support—such as answering phones, sending emails, and managing worklists—when backing up the receptionist to maintain unit continuity.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

About the Division of Social Services (DSS):

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect, and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About the Child Support Services (CSS):

The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating noncustodial parents, establishing paternity, setting support obligations, collecting and distributing payments, and enforcing support orders.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION

If there are any questions about this posting, please contact Talent Acquisition at [e-mail].

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Associate degree in accounting from an appropriately accredited institution and one year of accounting experience

OR

High school diploma or General Educational Development (GED) diploma and three years of experience in accounting work

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Contact:

DHHS Workday Support Form