Distillery Hospitality Manager

Brush Creek Distillery; Saratoga (WY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly health care stipend

Cell phone reimbursement

Matching 401k

Paid time off

Job summary

A craft spirit organization in Saratoga, Wyoming is seeking a Hospitality Manager to oversee guest experiences, manage the retail gift shop and tasting room, and lead promotional and marketing events. The ideal candidate will possess strong hospitality management skills and a passion for the spirits industry, along with effective communication and storytelling abilities. This role offers a unique opportunity to work in an entrepreneurial environment with a dynamic team dedicated to creating memorable experiences.

Qualifications

• Experience in hospitality management, promotions, and sales is essential.
• Passion for spirits industry and brand-building required.
• Strong communication skills are necessary.
• Ability to relocate to Saratoga, Wyoming.

Responsibilities

• Lead and manage retail sales and guest experiences.
• Conduct tastings, tours, and educational seminars.
• Support brand marketing initiatives through social media.
• Lead and manage retail sales, guest experiences, marketing and events.
• Support metrics recap and sales updates to communicate success.
• Oversee retail inventory, audits, and communicate needs or recommendations.
• Assist in staff scheduling, pre-opening, mid-shift and closing practices.
• Serve as a brand ambassador during tastings, tours, experiences and seminars.
• Strengthen product awareness through storytelling, education and interactions.
• Increase industry knowledge by collaborating with management and trade partners on the three‑tier system.
• Assist brand-building with media and trade influencers, plus social media and advocacy initiatives.

Skills

Hospitality management

Brand marketing

Storytelling

Customer engagement

Time management

Time management

Relocation to Saratoga, WY

Excellent communication

Education

College degree preferred

Job description

Brush Creek Distillery https://brushcreekdistillery.c... is searching for a highly ambitious, knowledgeable, fun, team‐leader with exceptional hospitality skills and to join our craft spirits operations. The Hospitality Manager will serve as a front‑facing ambassador, charged with direct oversight of the distillery's gift shop, tasting room, curated guest experiences, private event spaces, and on & off‑site events. Additional responsibilities include budgeting, inventory control, plus recruitment, training, and management of seasonal staff.

The ideal candidate should have great communication skills, as part of the guest experience, storytelling, and high volume of interaction, planning, and coordination with internal and external partners. To be successful, they should drive to exceed expectations within our entrepreneurial environment, possess creativity, operational discipline, and a solid business acumen.

Independently‑owned and operated, Brush Creek Distillery is quickly becoming known for its Craft Distillery, Blending, and Trailblazing initiatives, inspired by the American West. The team includes established industry talents who share a passion for spirits, creativity, entrepreneurial environments, immersive experiences, and all aspects of the great outdoors. Our unique homeplace is located in south‑central Wyoming, on a 30,000‑acre working cattle ranch that host a collection of world‑renowned, luxury properties, known as Brush Creek Ranch https://www.brushcreekranch.co., in Saratoga, WY. This position will report directly to the distillery's Managing Director, and work in tandem with our operations team, finance and accounting personnel, marketing/public relations partners, and on‑site farm and ranch departments. This is definitely not a 'one size fits all' role, but rather a unique opportunity to work with talented spirits and hospitality professionals in an elevated environment, while actively growing, and promoting, our American West inspired program and products.

RESPONSIBILITIES

• Learn the Brush Creek Distillery brand, portfolio of award‑winning spirits, and our unique industry positioning
• Exhibit expertise and detailed knowledge of the distillery and its portfolio through active involvement in all aspects of the program's operations, including warehousing, distilling, blending, packaging, sales and marketing
• Promote product knowledge and customer engagement with on & off‑site guest, vendors, and trade partners
• Actively lead and manage retail sales, guest experiences, and marketing, and events
• Support recapping metrics and sales updates to communicate success with our program
• Oversee retail inventory, conduct audits, and communicate needs and/or recommendations
• Assist in staff scheduling, pre‑opening preparedness, mid‑shift and closing practices
• Serve as a brand ambassador while conducting tastings, tours, experiences, and educational seminars
• Strengthen product awareness through storytelling, education and interactions to upsell retail offerings and experiences
• Increase industry knowledge by working closely with management and trade partners as it relates to the three‑tier system
• Support management in brand‑building efforts with the planning, coordination, and interaction of media & trade influencers
• Assist in brand marketing initiatives related to social media, advocacy, guest engagement and trade communication

ESSENTIAL SKILLS AND EXPERIENCES

• Experience related to hospitality management, brand marketing, promotions and/or sales
• Alcohol industry experience preferred
• Passion for the spirits industry, marketing, customer engagement and brand‑building
• Strong storytelling skills and ability to education and inspire up to 25+ individuals
• Effective time management and organizational skills
• Capable of providing effective input related to consumer, trade, and press events
• Self‑starter with a strong sense of urgency, adventure, and entrepreneurial spirit
• High‑energy, enthusiasm and a good team player
• Excellent communication skills, both verbal and written
• Education – College preferred
• Ability to relocate to Saratoga, WY

PREREQUISITES

• 21 Years of Age or Older
• Active driver’s license
• Ability to work off‑property as a Distillery representative as‑needed
• Available to work a flexible schedule, including nights, weekends, and occasional holidays, due to the nature of the business
• Must be a resourceful, enjoy working in an entrepreneurial, team atmosphere
• Must be dependable, self‑starter, loyal and honest

SCHEDULE/PAY/BENEFITS

• Salary Commensurate with Experience
• Bonus Opportunity

BENEFITS

• Monthly Health Care Stipend
• Cell Phone Reimbursement
• Matching 401k (after one year anniversary of employment)
• Paid Time Off / Vacation / Charitable 'Day of Giving'