Disruption Designer

UNAVAILABLE; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Federal government experience

Consultant experience

Human-Centered Design

Agile delivery framework

Job summary

UNAVAILABLE is seeking a Disruption Designer to guide government clients through our Design Intelligence framework. You will center human needs, framing change and adoption strategies while engaging stakeholders to embrace new ways of working and reduce resistance.

You will conduct workshops, synthesize insights, and develop communication plans, training programs, and change-management strategies in collaboration with cross-functional teams in an agile environment.

Qualifications

• Ability to obtain a U.S. government Public Trust Security Clearance.
• 4+ years of experience in change management and well-versed in change management best practices and models.
• Experience in current state assessments, future state visioning and communication planning.
• Experience conducting user and stakeholder interviews and synthesizing data into personas and training plans.
• A natural curiosity for solving problems with strong analytical skills.
• A collaborative nature with excellent written communication and presentation skills.
• Experience working in a project-based environment.
• Degree, equivalent experience, and/or certification in change management.

Responsibilities

• Participate in discovery to understand client mission, stakeholders, users, ecosystems and objectives.
• Conduct workshops and interviews to frame pain points and change readiness.
• Synthesize research and craft stories to communicate insights and recommendations.
• Develop and deploy communication, pilot and training plans with stakeholders and customers.
• Develop and deploy change management plans for workflow improvement.
• Develop, deploy and measure KPIs for transformation and adoption.
• Collaborate and communicate user needs on a cross-functional agile team.
• Understand technology constraints and integrate change management into solutions.
• Ensure all deliverables across projects are produced at the highest quality.

Skills

Analytical skills

Written communication

Presentation skills

Collaboration

Problem solving

Education

Change management certification/degree

Job description

Overview

As aDisruption Designer, you will be responsible for guiding government clients through our Design Intelligence™framework;incorporating human-centeredand design thinkingmethods tofocus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance.

Responsibilities

• Participatein all aspects of discovery tounderstandclient missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program, project, and transformationobjectives


• Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements anddeterminechange readinessand areas ofresistance


• Synthesizeresearchanddataand craft compelling storiesand presentationsto communicate insightsand recommendationsthat will shapetransformation andchange enablement


• Develop and deploy communication plans, pilot plans, and training plansin partnership with key stakeholders and their customers


• Developand deploychange management plans that articulate actionable recommendations for organizational and workflow improvement


• Develop, deploy, and measure key performance indicatorsfortransformation andadoption


• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment


• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environmentand understand howchange managementshould be integrated into technological considerations


• Ensureall deliverables across a variety of projectsare produced at the highest quality

Qualifications

• Ability to obtain a U.S. government Public Trust Security Clearance


• 4+ years of experience inchange management andwell-versedinchangemanagement best practices and models


• Demonstrated experience in current state assessments,future statevisioningand communication planning


• Demonstrated experienceconductinguserand stakeholder interviews and synthesizing data and insights into personas, action, and training plans


• A natural curiosity for solving problems coupled with strong analytical skills


• A collaborative nature with excellent written communication and presentation skills


• Experience workingin aproject-based environment


• Degree, equivalent experience, and/or certification in change management

Bonus Points

• Previouswork experience in or with the federal government


• Previouswork experience as a consultant


• Experience inHuman-Centered Design / Customer ExperienceDesign


• Experience working on multi-disciplinary, cross-functionalteams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects


• Experience working within an Agiledeliveryframeworkincluding writing user stories and story pointing