Dispute Resolution Training Lead (FINRA Rules)

Jobtailor; California (MO); On-site; USD 90,000 - 140,000; Full time

Job summary

Jobtailor is seeking a senior training professional to design, develop, and deliver Dispute Resolution Services training across regional teams. You will build and update modules, train new hires, and ensure compliance with FINRA and SEC rules.

The role requires collaboration with cross-functional partners, content design expertise, and strong analytical and communication skills to manage risk and improve training outcomes.

Qualifications

• Bachelor's degree and a minimum of six (6) years of experience; or an equivalent combination of education and experience
• Law Degree preferred
• Experience designing, developing, and delivering training and development programs
• Experience in the alternative dispute resolution field and management of FINRA arbitration cases preferred
• Advanced working knowledge of relevant FINRA and SEC rules, the DRS Procedures Manual, MATRICS, and the DR Portal preferred
• Advanced knowledge of expungement, expedited suspension procedures, the Federal Arbitration Act, DRS jurisdictional rules, exchanges that use DRS services, injunctive relief, statutory discrimination rules and laws, and discovery rules, policies, and procedures preferred
• Problem solving skills and initiative required to assess situations and resolve problems
• Expert critical thinking, research, and analytical skills
• Ability to work independently with limited supervision
• Ability to manage time effectively, complete assignments within budgeted timeframes, and make timely decisions
• Advanced ability to identify and prioritize risk
• Excellent verbal and written communication skills
• Ability to articulate complex material in easily understandable language
• Expert relationship building skills

Responsibilities

• Create, maintain, and update training modules for key Dispute Resolution Services regional job categories
• Train new regional hires
• Create and deliver just-in-time customized training for all DRS staff levels on new rules, procedures, and policies
• Deliver refresher training on topics identified through quality control reviews
• Partner with regional offices and infrastructure departments to conduct on-the-job training for new and existing staff performing DRS essential functions
• Work with staff across all firm groups to identify and prioritize risk and inform training content design
• Build program content design and facilitate introductory and ongoing development needs with Quality Control leadership and department senior management
• Address skill gaps and support management of real-time assignments and tasks
• Independently prepare and conduct training addressing critical technical training needs
• Collaborate with the People Solutions Onboarding Team to integrate FINRA-wide new-hire training with DRS-specific training and onboarding
• Demonstrate FINRA's values and collaborate in person and virtually in furtherance of investor protection and market integrity

Skills

Training program development

FINRA rules knowledge

Alternative Dispute Resolution

Analytical skills

Communication skills

Education

Bachelor's degree

Law degree preferred

Tools

MATRICS

DR Portal

Job description

Jobtailor is seeking a senior training professional to design, develop, and deliver Dispute Resolution Services training across regional teams. You will build and update modules, train new hires, and ensure compliance with FINRA and SEC rules.

The role requires collaboration with cross-functional partners, content design expertise, and strong analytical and communication skills to manage risk and improve training outcomes.