Principal Analyst, Dispute Resolution Services Training

Jobtailor

California (MO)

On-site

USD 90,000 - 140,000

Full time

8 days ago

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Job summary

Jobtailor is seeking a senior training professional to design, develop, and deliver Dispute Resolution Services training across regional teams. You will build and update modules, train new hires, and ensure compliance with FINRA and SEC rules.

The role requires collaboration with cross-functional partners, content design expertise, and strong analytical and communication skills to manage risk and improve training outcomes.

Qualifications

Bachelor's degree and a minimum of six (6) years of experience; or an equivalent combination of education and experience
Law Degree preferred
Experience designing, developing, and delivering training and development programs
Experience in the alternative dispute resolution field and management of FINRA arbitration cases preferred
Advanced working knowledge of relevant FINRA and SEC rules, the DRS Procedures Manual, MATRICS, and the DR Portal preferred
Advanced knowledge of expungement, expedited suspension procedures, the Federal Arbitration Act, DRS jurisdictional rules, exchanges that use DRS services, injunctive relief, statutory discrimination rules and laws, and discovery rules, policies, and procedures preferred
Problem solving skills and initiative required to assess situations and resolve problems
Expert critical thinking, research, and analytical skills
Ability to work independently with limited supervision
Ability to manage time effectively, complete assignments within budgeted timeframes, and make timely decisions
Advanced ability to identify and prioritize risk
Excellent verbal and written communication skills
Ability to articulate complex material in easily understandable language
Expert relationship building skills

Responsibilities

Create, maintain, and update training modules for key Dispute Resolution Services regional job categories
Train new regional hires
Create and deliver just-in-time customized training for all DRS staff levels on new rules, procedures, and policies
Deliver refresher training on topics identified through quality control reviews
Partner with regional offices and infrastructure departments to conduct on-the-job training for new and existing staff performing DRS essential functions
Work with staff across all firm groups to identify and prioritize risk and inform training content design
Build program content design and facilitate introductory and ongoing development needs with Quality Control leadership and department senior management
Address skill gaps and support management of real-time assignments and tasks
Independently prepare and conduct training addressing critical technical training needs
Collaborate with the People Solutions Onboarding Team to integrate FINRA-wide new-hire training with DRS-specific training and onboarding
Demonstrate FINRA's values and collaborate in person and virtually in furtherance of investor protection and market integrity

Skills

Training program development

FINRA rules knowledge

Alternative Dispute Resolution

Analytical skills

Communication skills

Education

Bachelor's degree

Law degree preferred

Tools

MATRICS

DR Portal

Job description

Create, maintain, and update training modules for key Dispute Resolution Services regional job categories
Train new regional hires
Create and deliver just-in-time customized training for all DRS staff levels on new rules, procedures, and policies
Deliver refresher training on topics identified through quality control reviews
Partner with regional offices and infrastructure departments to conduct on-the-job training for new and existing staff performing DRS essential functions
Work with staff across all firm groups to identify and prioritize risk and inform training content design
Build program content design and facilitate introductory and ongoing development needs with Quality Control leadership and department senior management
Address skill gaps and support management of real-time assignments and tasks
Independently prepare and conduct training addressing critical technical training needs
Collaborate with the People Solutions Onboarding Team to integrate FINRA-wide new-hire training with DRS-specific training and onboarding
Demonstrate FINRA's values and collaborate in person and virtually in furtherance of investor protection and market integrity

Requirements

Bachelor's degree and a minimum of six (6) years of experience; or an equivalent combination of education and experience
Law Degree preferred
Experience designing, developing, and delivering training and development programs
Experience in the alternative dispute resolution field and management of FINRA arbitration cases preferred
Advanced working knowledge of relevant FINRA and SEC rules, the DRS Procedures Manual, MATRICS, and the DR Portal preferred
Advanced knowledge of expungement, expedited suspension procedures, the Federal Arbitration Act, DRS jurisdictional rules, exchanges that use DRS services, injunctive relief, statutory discrimination rules and laws, and discovery rules, policies, and procedures preferred
Problem solving skills and initiative required to assess situations and resolve problems
Expert critical thinking, research, and analytical skills
Ability to work independently with limited supervision
Ability to manage time effectively, complete assignments within budgeted timeframes, and make timely decisions
Advanced ability to identify and prioritize risk
Excellent verbal and written communication skills
Ability to articulate complex material in easily understandable language
Expert relationship building skills

Core Competencies

Demonstrates expertise in designing, developing, and delivering training programs tailored to Dispute Resolution Services, with a strong focus on compliance with FINRA and SEC regulations. Possesses advanced analytical and problem-solving skills to effectively address training needs and manage risk within the organization.

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