Claims & Disputes Training Lead

Quavo, Inc.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Quavo is seeking a Dispute Operations Training Specialist to own the end-to-end training program for the claims and disputes center. You will design onboarding, nesting, ongoing skills, and regulatory training, translating complex rules into practical content for new and tenured associates.

You will build materials, deliver live and virtual sessions, and measure training impact while staying current with evolving regulations and product updates in a fintech environment.

Qualifications

• Hands-on experience in claims/disputes operations within fintech or financial services.
• Experience designing, developing, and facilitating training programs in a corporate/operations setting.
• Strong instructional design skills and ability to build a curriculum from the ground up.
• Excellent facilitation and presentation skills, in-person and virtual.
• Strong written communication for training materials.
• Ability to translate regulatory requirements into practical training content.
• No degree required; equivalent professional experience qualifies.

Responsibilities

• Design, develop, and maintain a full training curriculum for claims and dispute operations.
• Create facilitator guides, slide decks, participant workbooks, and e-learning modules.
• Facilitate live and virtual training sessions for new hires and tenured associates.
• Partner with QA and Operations leadership to identify training needs.
• Develop assessments and track training effectiveness metrics.
• Coach trainees during nesting and on-the-job training.
• Maintain training records for audits and regulatory examinations.
• Stay current on applicable regulations and network rules and update training content.
• Continuously revise curriculum based on changes and feedback.
• Collaborate with QA and Compliance to address audit findings.

Skills

Claims operations

Curriculum development

Training design

Facilitation

Regulatory translation

Written communication

LMS experience

Education

No degree required

Tools

Articulate

Camtasia

Job description

Quavo is seeking a Dispute Operations Training Specialist to own the end-to-end training program for the claims and disputes center. You will design onboarding, nesting, ongoing skills, and regulatory training, translating complex rules into practical content for new and tenured associates.

You will build materials, deliver live and virtual sessions, and measure training impact while staying current with evolving regulations and product updates in a fintech environment.