Dispenser Technician: Field Service & Customer Support

Mapei; Orangeburg (SC); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

FREE MEDICAL INSURANCE

401K retirement with up to 6% matching

Excellent dental and vision programs

Tuition reimbursement

Discounted home/auto insurance

Supplemental life insurance

Tele-med services

Job summary

MAPEI is seeking a Dispenser Technician to assemble, install, calibrate, and service dispenser equipment for our Concrete and Cement Admixtures Team. You will work with area sales reps to ensure installations, maintenance, and customer support are completed with high quality.

You will build relationships with customers, coordinate schedules, and manage logs, inventories, and compliance documentation while traveling as needed in the assigned region.

Qualifications

• High school diploma or GED.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Strong organizational, planning, and customer service skills.
• Ability to maintain a high travel requirement in the assigned region.

Responsibilities

• Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
• Assist customers with proper use and maintenance of equipment.
• Maintain service logs, equipment inventory, and ensure parts availability.
• Coordinate with your supervisor to plan efficient installation and service schedules.
• Partner with Sales Representatives to build and maintain professional customer relationships.
• Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.
• Plan and schedule daily, weekly, and monthly service work.
• Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
• Follow all company policies, work procedures, and safety regulations.

Skills

Mechanical aptitude

Electrical basics

Customer service

Education

High school diploma or GED

Tools

Calibration tools

Job description

MAPEI is seeking a Dispenser Technician to assemble, install, calibrate, and service dispenser equipment for our Concrete and Cement Admixtures Team. You will work with area sales reps to ensure installations, maintenance, and customer support are completed with high quality.

You will build relationships with customers, coordinate schedules, and manage logs, inventories, and compliance documentation while traveling as needed in the assigned region.